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Which freezer brand?

Most reliable freezer brands

By Jess O'Leary

Article 2 of 2

Buy from a reliable freezer brand to help avoid both minor niggles, such as a broken light, and major catastrophes like a broken compressor.

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We survey thousands of freezer owners to find out which brands are most prone to breakdowns and developing faults. Cracked or broken drawers and flap-lids and a gradual build-up of ice in a frost-free model are some of the most common faults owners experience with freezers.

You're much less likely to fall victim to these problems if you choose a freezer brand with a five-star reliability rating. Use the table below to see the reliability scores given to each brand based on how they behave in the homes of real owners. The higher the score, the more likely you are to have a fault-free experience.

Safety notice on refrigeration appliances

We continually monitor and vary the assessments that underpin our reviews to take account of changing standards and areas of concern. Our tests have revealed that plastic backing is highly flammable compared with aluminium laminate and metal. We are therefore not recommending any refrigeration appliances that have plastic backing.

If you already own an appliance with a plastic back, it's worth knowing that the likelihood of a refrigerator fire is very low, and the material used in the backing can allow an existing fire to spread - but it isn't the cause of the fire itself.

Freezer reliability

Only logged-in Which? members can view our exclusive reliability ratings in the table below. If you’re not yet a member, sign up for a Which? trial to get instant access.

Once you've discovered the best brand for you, head to our freezer reviews to compare models.

Which freezer brands are the most reliable?
Which freezer brands are the most reliable?
Brand name Reliability star rating Percentage reliability score
Subscriber only content 93%
Subscriber only content 90%
Subscriber only content 89%
Subscriber only content 86%
Subscriber only content 85%
Subscriber only content 85%
Subscriber only content 85%
Subscriber only content 83%
Subscriber only content 82%
Subscriber only content 81%
Subscriber only content 80%
Subscriber only content 80%
Subscriber only content 80%
Subscriber only content 79%

Table notes
Ratings based on a survey of 2,187 Which? members in September 2017. Reliability star rating shows how each brand's reliability score compares to other fridge freezer brands. Table correct as of December 2017.

Which freezer brand stays fault free longest?

You’ve told us that when you buy a freezer you think it should last 13 and a half years before developing a fault. But our graphic below shows Which? members those freezer brands that stay fault-free longest.

Please note, while data is shown for Hotpoint and Indesit in the table and graphic above, we currently have concerns about how Whirlpool, the company which owns these brands, is handling safety issues regarding its tumble dryers, and are therefore not currently recommending any of its products.

How freezer brands compare

As appliances go, freezers are one of the most reliable machines in your kitchen. But our reliability scores show there’s still a big difference between the trustworthy brands at the top of the table and the questionable ones at the bottom.

Our most reliable freezer brand had a remarkable 92% reliability rating after 10 years of ownership. That means that less than one in 10 people who took part in our survey and bought a freezer from this brand experienced a fault in the first decade of ownership.

Our most reliable freezer brand had a remarkable 100% reliability rating in the first year of ownership.

In contrast, one in five Which? members who own a freezer from the least reliable brand experienced a fault within the first three years. This rises to one in four people after just six years.

Freezer reliability scores are calculated by the proportion of a brand's machines that have faults, against those from the same brand that don't. The faults are weighted, so more serious problems have a greater effect on the score. The star rating shows a brand’s reliability when compared with others in that category. So that newer or older models don't influence the score unfairly, we adjust scores to account for age.

Common freezer problems

Some freezer faults are common but easily fixed – for example, a broken light can be replaced and a blocked drainage pipe can be cleared. But some major problems are irreparable and will signal the death knell of your freezer. We've rounded up the top-five freezer faults reported in our survey:

  • Drawers or flap-lids cracked or broken - 44%
  • Build-up of ice in a frost-free freezer - 14%
  • Other fault - 13%
  • Shelves cracked or broken - 10%
  • Door handle cracked or broken - 8%

Freezer reviews you can trust

There's often little to separate one freezer from another in terms of looks and they all freeze your food, so you may well wonder how can some be so much better than others. Well, the best freezers cool rapidly to help lock in the freshness of your food, maintain a safe and steady temperature whatever the temperature in your kitchen and keep your energy bills in check. The worst do the opposite.

Which? is independent - we work for you, the consumer, so you can be sure that our product recommendations are influenced only by our test results. We don't take advertising  and we buy all the product that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes. Compare freezers and find the best one for you using our full freezer reviews.