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1 March 2021

Which fridge freezer brand to buy in 2021

We surveyed owners of Beko, Hotpoint, Indesit, John Lewis and Samsung fridge freezers to find out which brands customers would recommend and which develop the fewest faults over time
Fridge freezer brands
Ben Slater

Cracked or broken drawers and flap lids, blocked drains and outlets, and a build-up of ice in the fridge or freezer are some of the most common fridge freezer faults, according to our annual survey of owners. 

Worryingly, we also found that catastrophic faults, such as a broken compressor or a faulty control panel, are more common in some fridge freezer brands than others. For the very worst brands, fault rates are as much as 13% higher than the best brands. That's where our unique survey data can help. 

Knowing which brands develop the most faults, and how quickly, is vital when you're buying a new fridge freezer. So we asked over 4,800 Which? members to tell us whether they had any problems with their fridge freezer, or whether they're happy with it, in our unique customer experience survey. We also looked at brand loyalty, to find out if brand owners stick with the same brand, or ditch it when something goes wrong.

Our survey data takes into account the reported fault rates, severity of these faults, and how quickly they occurred. In our latest analysis we've looked at the performance of the biggest fridge freezer manufacturers – including Beko, Hotpoint, Indesit, John Lewis and Samsung – and have calculated a customer score and estimated lifespan for each, so you know which brands to choose and which to steer clear of.

Fridge freezer brands rated

Only logged-in Which? members can view which brands are the most and least reliable, and which members are satisfied with, in the table below. If you're not a member, join Which? to get instant access.

* Viewing this on mobile? Scroll right to see the whole table.

Brand Customer score Customer satisfaction rating Average test score % fault free after five years Brand loyalty
Member content
88%
78% 91% n/a
Member content
87%
72% 91% n/a
Member content
86%
73% 92% 48%
Member content
85%
n/a 95% n/a
Member content
84%
78% 98% 15%
Member content
83%
69% 85% 37%
Member content
82%
75% 89% 37%
Member content
80%
63% 92% n/a
Member content
78%
67% 93% 21%
Member content
78%
59% 100% n/a
Member content
78%
79% 93% 29%
Member content
77%
69% 89% n/a
Member content
74%
52% 85% 30%
Member content
73%
78% 95% 38%
Member content
71%
76% 91% 15%
Member content
67%
n/a 93% 3%
Member content
66%
59% 91% 19%
Member content
66%
62% 92% 12%
Member content
66%
46% 94% 5%
Member content
65%
53% 93% 11%
Member content
64%
48% 91% 11%
Member content
62%
68% 89% 12%
  • Table notes: The customer score and brand reliability rating are based on a survey of 4,812 Which? members who own fridge freezers, conducted in September 2020. Where n/a is reported there is not enough data or no tested models. Table last updated November 2020.
  • Customer score is based on members' experience of that brand.
  • Customer satisfaction is based on whether members would recommend the brand to a friend.
  • Average test score is based on results of models tested under the latest test programme and available to buy as of November 2020.
  • % Fault free after five years is based on Which? members current models time to first fault.
  • Brand loyalty % of owners who bought the same brand fridge freezer when replacing their product
  • Table last updated 8 December 2020

Best vs worst fridge freezer brands

As you can see, there's a sizeable difference between those brands with the best and worst customer score, and average test scores in our tests, as well as those brands with appliances which remain fault free after five years. 

How long will my fridge freezer last?

The average lifetime for a freezer based on our survey is around 21 years. However, many are replaced before this time due to a fault, or simply because the owner wanted to upgrade their model or update their kitchen. 

This is based on the experiences of Which? members who told us for how long they kept their previous appliance before they replaced it, either due to a fault, or because it wasn’t working as well as when they bought it. 

As you can see from the graph below there’s a big difference between how long the best and worst brands last. 

Verdict: Fridge freezer brands in-depth

We've pulled together our reliability data, customer insight and their average performance in our independent fridge freezer tests to give you an in-depth look at each brand. Read on for our verdict on whether it's a brand worth buying. 

Which? members can log-in to view our unique lab test scores and customer satisfaction survey results. If you're not yet a member, join Which? to get instant access to the following fridge freezer brand verdicts:

  • AEG/AEG Electrolux fridge freezer verdict
  • Beko fridge freezer verdict
  • Blomberg fridge freezer verdict
  • Bosch fridge freezer verdict
  • Electrolux fridge freezer verdict
  • Fisher & Paykel fridge freezer verdict
  • Haier fridge freezer verdict
  • Hisense fridge freezer verdict
  • Hoover fridge freezer verdict
  • Hotpoint fridge freezer verdict
  • Indesit fridge freezer verdict
  • John Lewis fridge freezer verdict
  • Lieberr fridge freezer verdict
  • LG fridge freezer verdict
  • Miele fridge freezer verdict
  • Kenwood fridge freezer verdict
  • LEC fridge freezer verdict
  • Neff fridge freezer verdict
  • Panasonic fridge freezer verdict
  • Samsung fridge freezer verdict
  • Siemens fridge freezer verdict
  • Zanussi/Zanussi Electrolux fridge freezer verdict

Common fridge freezer problems

The most common problem people that experience with their fridge freezer is the fridge not maintaining the correct temperature. 

Other common problems include the build-up of ice in the fridge, and cracked or broken drawers and flap lids, accounting for 9% and 7%, respectively, of all the fridge freezer faults reported in our survey.

How we measure faults and reliability in fridge freezers

Our reliability score takes into account minor, major and catastrophic faults:

  • Minor: A fault that doesn't affect the product's performance significantly, or a fault that occurs only occasionally with minimal impact. This issue may be irritating or annoying but it isn't frequently problematic, and you can easily work around it. For example, cracked drawers in the fridge or freezer.
  • Major: A fault that has a noticeable effect on the product’s performance. This fault affects how you use the product and can be problematic. For example, a fridge not maintaining the correct temperature.
  • Catastrophic: A fault that renders the product unusable, with the fault needing to be repaired or parts replaced before it can be used again. For example, a broken compressor.

How we calculate the best and worst fridge freezer brands

Which? has a wealth of information on Britain's favourite appliance brands. Every year we ask Which? members to tell us about the home appliances they own – from how likely they would be to recommend a brand, to how reliable the products are once they get them home. This year more than 13,000 Which? members told us about more than 42,000 products. We calculate a brand's reliability and its customer score based on the results of our annual survey.

Our reliability surveys combined with our extensive lab tests mean we can recommend the best fridge freezers you should buy.

This data is crucial for our testing, too. If a brand falls far below the category average, we take away the manufacturer's Best Buy status and won’t recommend any of its products unless a marked improvement in reliability is shown.

Head to our fridge freezer reviews

Know which fridge freezer brand you want? Use the links to go straight to our reviews and find the perfect model for you:

View all Fridge freezers
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