Cracked or broken drawers and flap lids, blocked drains and outlets, and a build-up of ice in the fridge or freezer are some of the most common fridge freezer faults, according to our annual survey of owners.
Worryingly, we also found that faults, such as a broken compressor or a faulty control panel, are more common in some fridge freezer brands than others. For the very worst brands, fault rates are as much as 13% higher than the best brands. That's where our unique survey data can help.
Knowing which brands develop the most faults, and how quickly, is vital when you're buying a new fridge freezer. So we asked over 4,800 Which? members to tell us whether they had any problems with their fridge freezer, or whether they're happy with it, in our unique customer experience survey. We also looked at brand loyalty, to find out if brand owners stick with the same brand, or ditch it when something goes wrong.
Our survey data takes into account the reported fault rates and how quickly they occurred. In our latest analysis we've looked at the performance of the biggest fridge freezer manufacturers – including Beko, Hotpoint, Indesit, John Lewis and Samsung – and have calculated a customer score and estimated lifespan for each, so you know which brands to choose, or any to steer clear of.
|Brand||Customer score||Customer satisfaction rating||Average test score||% fault free after five years||Brand loyalty|
As the table above shows, there's a sizeable difference of 26% between those brands with the best (88%) and worst (62%) customer score. There's a 41% difference between the highest (78%) and lowest (37%) average scores in our tests. There's a 15% difference between the best and worst brands with appliances that remain fault free after five years.
The average lifetime for a freezer based on our survey is around 21 years. However, many are replaced before this time due to a fault, or simply because the owner wanted to upgrade their model or update their kitchen.
This is based on the experiences of Which? members who told us for how long they kept their previous appliance before they replaced it, either due to a fault, or because it wasn’t working as well as when they bought it.
As the graph below shows, there’s a big difference of 14 years between how long the best and worst brands last.
We've pulled together our reliability data, customer insight and average performances in our independent fridge freezer tests to give you an in-depth look at each brand.
Read on for our verdict on which fridge freezer brands are worth looking at.
Which? members can log-in to view our unique lab test scores and customer satisfaction survey results. If you're not yet a member, to get instant access to the following fridge freezer brand verdicts:
The most common problem people that experience with their fridge freezer is the fridge not maintaining the correct temperature (13% of all the fridge freezer faults reported in our survey).
Other common problems include ice building up in the fridge (9% of all reported faults), and cracked or broken drawers and flap lids (7%).
Which? has a wealth of information on Britain's favourite appliance brands. Every year we ask Which? members to tell us about the home appliances they own – from how likely they would be to recommend a brand, to how reliable the products are once they get them home. This year more than 13,000 Which? members told us about more than 42,000 products. We calculate a brand's reliability and its customer score based on the results of our annual survey.
Our reliability surveys combined with our extensive lab tests mean we can recommend the best fridge freezers you should buy.
This data is crucial for our testing, too. If a brand falls far below the category average, we take away the manufacturer's Best Buy status and won’t recommend any of its products unless a marked improvement in reliability is shown.
Know which fridge freezer brand you want? Use the links to go straight to our reviews and find the perfect model for you: