Which fridge brand to buy in 2021
We've tested and reviewed hundreds of fridges to find the best for chilling food. On the strength of our extensive test results, we’ve developed an in-depth knowledge of where brands excel and where they simply don’t measure up.
We've crunched the masses of data from our test lab and combined it with our reliability scores to build in-depth profiles of the biggest brands, including Beko, Bosch, Samsung and Zanussi.
The difference between the best and worst brand can be the difference between a fridge that remains fault-free for a decade and a fridge that begins to make a funny whirring noise after a matter of months.
Fridge brands rated
The table below summarises this year’s survey results. Brands are ranked by their customer score, which relates to whether their customers would recommend it.
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|Brand||Customer satisfaction score||Customer satisfaction rating||Average test score||% fault-free after five years||% replaced after 10 years||Estimated average lifespan (years)|
- Table notes: The customer score and brand reliability rating are based on a survey of 2,819 Which? members who own fridges, conducted in September 2020. Where n/a is reported there is not enough data. Table last updated 9 December 2020.
- Customer satisfaction score is based on whether members would recommend the brand to a friend.
- Customer loyalty score is based on whether members stuck with the same brand when purchasing their current fridge.
- Average test score is based on results of models tested under the latest test programme and available to buy as of December 2020. We've found that some fridges have potentially unsafe plastic backing and we give these models a default score of 0%. This has affected the average review score of some brands.
- Percentage fault-free after five years, percentage replaced after ten years and estimated average lifespan is based on Which? members who told us how long they kept their previous appliance before they replaced it due to a fault.
Best vs worst fridge brands
As the chart below reveals, there is a difference between the fridge brand with the highest (87%) and lowest (59%) customer satisfaction scores. There are also big differences between the best and worst average test scores, and whether owners would buy from the same brand again.
How long will my fridge last?
On average, a fridge will last around 26 years. This is based on the experiences of Which? members who told us how long they kept their previous appliance from this brand before they replaced it, either due to a fault or because it wasn’t working as well as when they first bought it.
As you can see from the graph below, there’s a big difference between how long the best and the worst brands last.
Verdict: fridge brands in depth
For each brand we've pulled together our reliability data, customer insight and the brand's average performance in our independent fridge tests. Read on for our verdict on which brands are worth buying.
- Samsung fridges verdict
- Miele fridges verdict
- Bosch fridges verdict
- Liebherr fridges verdict
- Siemens fridges verdict
- Neff fridges verdict
- Beko fridges verdict
- Hotpoint fridges verdict
- Zanussi fridges verdict
- Indesit fridges verdict
The three most common fridge faults
Some serious faults, such as a broken compressor, can mean the end of the line for your fridge. But some problems are relatively minor and easily fixed.
Here’s a list of the most common fridge faults experienced by Which? members:
Other common problems include blocked drainage and cracked/broken shelves, accounting for 7% and 6% respectively of all the fridge faults reported in our survey.
How we measure fridge reliability
When calculating reliability, we categorise and take into account minor, major and catastrophic faults.
- Minor – A fault that doesn't affect the product's performance significantly, or a fault that occurs only occasionally with minimal impact. This issue may be irritating or annoying but it isn't frequently problematic, and you can easily work around it. For example, cracked fruit and veg crisper drawers.
- Major – A fault that has a noticeable effect on the product’s performance. This fault affects how you use the product and can be problematic. For example, a fridge not maintaining the correct temperature.
- Catastrophic – A fault that renders the product unusable, with the fault needing to be repaired or parts replaced before it can be used again. For example, a broken compressor.
How we calculate the best and worst fridge brands
Which? has a wealth of information on Britain's favourite appliance brands. Every year, we ask Which? members to tell us about the home appliances they own – from how likely they would be to recommend a brand, to how reliable the products are once they get them home. This year, nearly 10,000 Which? members told us about more than 30,000 products. We calculate a brand's reliability and its customer score based on the results of our annual survey.
Our reliability surveys, combined with our extensive lab tests, mean we can recommend the best fridges you should buy. This data is crucial for our testing, too. This data informs which fridges we recommend too. If a brand falls far below the category average for reliability, we won’t recommend any fridges from that brand unless a marked improvement in reliability is shown, or the brand offers at least a five-year guarantee on the product.
Our next reliability update is due at the end of 2021.
Head to our fridge reviews
Know which fridge brand you want? Use the links to go straight to our reviews and find your ideal model: