The line feed malfunctioning is the most common fault you'll find on a grass trimmer, whether you own a corded, cordless or petrol model.
Otherwise, you'll likely find specific problems on the different types of trimmer, such as battery not holding charge on a cordless or the engine not starting or turning over on a petrol grass trimmer.
Knowing which brands develop the most faults, and how quickly, is vital when buying a new hedge trimmer. That’s why we asked 2,537 Which? members to tell us whether they're happy with their grass trimmers, or have experienced problems, in our unique reliability and customer satisfaction survey.
Our survey data takes into account the reported fault rates, the severity of these faults, and the speed with which they occurred. In our latest analysis, we've looked at the performance of the biggest grass trimmer manufacturers – including Bosch, Flymo, Ryobi and Stihl – and have calculated a reliability rating and customer score for each, so you know which brands to choose and which to avoid.
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|Average test score||77%||60%|
|Customer satisfaction score||84%||56%|
Results from corded electric, cordless and petrol grass trimmers combined.
We’ve found huge differences between how satisfied owners are with their grass trimmers.
The table below summarises our latest reliability results. Brands are ranked by their customer score, which relates to whether their customers would recommend that brand.
The higher the percentage score for reliability, the fewer the problems reported.
|Brand||Customer satisfaction score||Reliability score||% fault-free after six years||Estimated lifetime in years|
Table notes: The data in the tables below is based on a survey of 1,479 Which? members in January 2020. (-) Brands with insufficient sample sizes not included. Results from corded, cordless and petrol hedge trimmers combined.
We've found that on average, all types of grass trimmers last around the same amount of time: 7.4 years for petrol, 7.7 years for cordless and 7.8 years for corded electric.
This is based on the experiences of Which? members who told us how long they kept their previous appliance before they had to replace it, either because of a fault or because it wasn’t working as well as when they first bought it.
As you can see from the table above, there’s a big difference between how long the best and the worst hedge trimmer brands last.
The line feed breaking is the most common problem across all three types. This is an annoying, rather than a devastating, issue and can be fixed on the spot.
Luckily, most of the top faults are also fixable, or at least won't result in the total breakdown of your trimmer.
The graph above shows how the brand that stays fault-free for longest compares with the worst brand, and the overall average across all three types of grass trimmer. Which? members can see how brands compare for faults over a six-year period (or five years for cordless grass trimmers) in the table below.
Our data takes into account minor, major and catastrophic faults:
We look at the brands in more detail, including number of Best Buys it’s received and the average score of its lawn mowers in our reviews.
Know which hedge trimmer brand you want? Use the links to go straight to our reviews and find your ideal model:
Which? has a wealth of information on the UK’s favourite garden-tool brands. Every two years, we ask Which? members to tell us about the garden products they own - from how likely they'd be to recommend a brand, to how reliable the products are once you get them home. This year, almost 5,000 members told us about more than 11,000 products. We calculate a brand's reliability and its customer score based on the results of our biennial survey.
Our reliability surveys, combined with our extensive lab tests, mean we can recommend the best grass trimmer you should buy.
This data is crucial for our testing, too. If a brand falls far below the category average, we take away the manufacturer's Best Buy recommendations and won’t recommend any of its products unless it shows a marked improvement in reliability.