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22 June 2021

Best mattress shops

Where is the best place to buy a  mattress to ensure good advice and hassle-free delivery? Find out in our guide to the best mattress shops.
Aaron West
Used_mattress store 436140

We've asked 3,000 UK mattress owners about their shopping experiences to reveal the best and worst places to buy a new mattress whether you want to shop online or in store.

Our 2019 survey rates leading shops including Bensons for Beds, Casper, Eve, Ikea and John Lewis - only the best mattress retailers get top marks for value for money and arrange an easy delivery.

And when the top mattress shops in our survey score 85%, and the lowest scorers get 66%, it's worth thinking about where to put your effort before you hit the streets (or the internet). 

Best and worst mattress stores

Which? members can log in to unlock the scores in the tables below and access the detailed information on each mattress shop. If you're not yet a member, join Which? to get instant access.

Mattress shops survey results

Shop
Which? customer score
Quality of advice
Range of mattresses
Value for money
Product quality
Ease of arranging delivery
Dealing with problems
Quality of delivery
85%
78%
75%
N/A
71%
69%
66%
66%
N/A
N/A
N/A
N/A
N/A

Table notes: N/A means that we did not receive enough responses to our survey to be able to provide a rating.

Best and worst mattress websites

Which? members can log in to unlock the scores in the tables below and access the detailed information on each mattress shop. If you're not yet a member, join Which? to get instant access.

Mattress websites survey results

Shop
Which? customer score
Range of mattresses
Product quality
Value for money
Ease of arranging delivery
Quality of delivery
87%
85%
N/A
N/A
N/A
N/A
N/A
84%
83%
83%
83%
81%
79%
77%
76%
72%
N/A
71%

Table notes: N/A means that we did not receive enough responses to our survey to be able to provide a rating. Sample sizes: Amazon (45), Argos (35), Casper (65), Eve (59), Leesa (30), Emma (222), Ikea (81), John Lewis (75), Marks and Spencer (45), Mattressonline.co.uk (46), Silentnight (63).

Should you shop for a mattress online or in store?

Buying a mattress

In short, try a combination. Visiting a store lets you try out mattress materials and firmness and figure out what works out for you. Try to lie on mattresses in your normal sleep position for around 10 minutes – it's worth feeling slightly silly to guarantee a good night's sleep. 

Half of the people in our survey said they bought their mattress at least in part because it felt comfortable in the shop, and the majority of mattress buyers did end up buying in store – just one in five bought online. 

However, trying out a mattress in store doesn't oblige you to buy there – and buying online is likely to give you more options and, potentially, a better deal.

Buying online may offer more flexibility if you want to return your mattress too. Many online bed-in-a-box mattresses, from brands such as Emma, Eve, Casper or Simba, recognise that their online-only offer limits your ability to try before you buy. 

To counter this, most offer trial periods for as long as 101 nights – a much better chance to test out your mattress. During this time you can usually return the mattress for a full refund – just make sure you read the terms and conditions carefully.

Find out more about the pros and cons of memory foam vs pocket sprung mattresses in our guide on how to choose the best type of mattress.

Which brand makes the most comfortable mattresses?

woman sleeping

When we asked Which? members what they thought of their mattress brands, Dunlopillo came out on top. However, its natural latex mattresses tend to be expensive. If money's tight, budget alternative Ikea got the highest rating for value for money. 

Meanwhile, if you're keen on a memory foam mattress, Casper is a good option - it's the highest-rated bed-in-a-box brand, beating rival online brands Emma and Eve by just one percentage point.

Find out our full survey results by going to our guide to the best mattress brands.

Or if you already know which brand you'd like, but want to narrow down your specific mattress choice, head over to our mattress reviews to find out which mattresses made it as Best Buys. 

How we rated mattress shops

In April 2019, Which? asked 3,000 members who had bought a mattress in the past 10 years whether they were satisfied with the shop they bought their last mattress from and whether they would recommend it to a friend – we combined these ratings to create a customer score for each mattress brand. 

We also asked members how they would rate the shop for quality of advice, range of mattresses, value for money and ease of arranging delivery.

Not yet a member? Join Which? today to get access to the results of our mattress shop survey plus find out how more than 100 mattresses scored when we put them through our lab tests.