The car breakdown cover service you sign up to makes a big difference. The best will almost always get to you in under an hour and, in most instances, have the tools and the knowledge to get your car going again.
The worst can leave you stranded at the side of the road for hours, and have much less chance of fixing your vehicle there and then.
Our ratings are based on direct feedback from more than 8,000 people who had to call out their breakdown service within the 12 months prior to completing our survey. You can trust our findings as they're based on the real life experiences of people using these services.
The tables below reveals how the 26 companies we've rated stack up against each other – we also help you to make sense of the results. The best breakdown providers aren't always the most expensive.
Keep reading to compare the best and worst third-party breakdown cover and the best and worst manufacturer cover.
The table below is in alphabetical order and the results are locked. To unlock our results and reveal our full analysis, you can . You'll also get access to all of our online reviews, including our expert, independent new and used car reviews.
Car manufacturer-branded cover comes free for a set period of time (typically one or three years) when you buy a new car. Most car manufacturers will extend this breakdown cover by 12 months at no extra cost if you have the car serviced at a dealership or by an authorised repairer.
The carmakers don’t actually provide the breakdown service. Instead, it’s supplied by a third-party provider such as the AA or RAC. As an example, if you’ve bought a new Ford you will get ‘Ford Assistance’ breakdown cover. But as the AA is the provider, it will be an AA van that turns up to help you if your Ford fails.
|Provider||Customer score||Arrived within an hour||Repaired at roadside||Total Score|
|Audi Roadside Assistance|
|BMW Roadside Assistance|
|Honda Breakdown Assistance|
|Hyundai Roadside Assistance|
|Land Rover Assistance|
To become a Which? Recommended Provider (WRP) for breakdown cover, both third-party providers and car manufacturers must receive a customer score of at least 70% and be among the best performers when it comes to how long customers had to wait for help to arrive and how knowledgeable the mechanic was.
Third-party providers are also rated on how successful they were when it came to fixing the fault at the scene of the breakdown.
All ratings are based on the survey responses of more than 8,000 customers who experienced a breakdown in the 12 months prior to our survey.
The customer score reflects how satisfied customers say they are with their provider and how likely they would be to recommend it. Providers must receive a minimum sample size of 30 to be awarded a customer score.
We rank breakdown providers by their total score.
We found that going for the wrong level of breakdown cover, or going without it completely, can leave you hundreds of pounds worse off in pay-on-use fees and premiums than if you’d had a policy with the right cover to begin with.