GR Supra (2019-)
Getting the right breakdown cover isn't only about finding the best provider. You'll want to make sure you get the right level of cover for your needs, without having to pay through the nose.
For instance, did you know basic roadside assistance doesn’t cover you within a quarter of a mile of your home? So if your car refuses to start on a frosty winter morning, you may have to pay up to £109 on top of your regular breakdown cover just to be seen at home.
Our research shows that more people called breakdown services to their home than to any other location, so it's vital to get the right level of cover.
You can get breakdown cover in several forms. Here are the basic types:
Pay-and-claim cover seems to be disappearing. Only one out of the 12 third-party providers we’ve rated this year offers a pay-and-claim option – GEM Motoring Assist. At the time of writing, it would save you just £18 a year compared to regular cover.
Many people get their breakdown cover through third-party providers. Many of these offer several levels of cover. What the companies call these levels will vary, but here are the main four:
A breakdown van will come out to you and will either fix your car on the spot, or tow to you to the closest garage. Most policies will have a recovery limit of 10-15 miles from the scene of the breakdown.
Bear in minds that if you break down within a quarter of a mile of your home (or a full mile if you're with Allianz, Autoaid, AXA or ), you won't be able to call your provider out if you only have basic roadside assistance.
This can sometimes (though not always) be a pricey addition to basic cover, but our research has revealed that more people call out a breakdown service when they're at home compared with any other single location.
If you need to upgrade your cover from basic to home cover in an emergency, the cost can be up to £109 and will include a one-off 'pay-on-use' fee.
You and your passengers will get a tow to your chosen destination anywhere in the UK (including your home, if you wish), or the closest garage to your destination. If you only have roadside assistance, you'll be towed to a local garage.
If you're travelling on the continent and your car breaks down, this will cover you for any roadside repairs or a tow to a local garage. If you don't already have this cover, most UK providers won't be able to offer you any assistance once you're abroad, so make sure you take out European cover before you leave the UK.
Otherwise you'll be left to organise assistance yourself from a local recovery service, and will be stuck with towing and repair charges.
Annual and single-trip cover is available from most providers, but be sure to check the country you're travelling is listed as a covered destination.
Regardless of whether you are the passenger or the driver, personal cover means you can call out a breakdown service for any car you happen to be in (as opposed to vehicle-level cover, which applies to a specific car).
This might useful if you have several vehicles, or regularly get lifts from someone else (you could even use it as a bargaining chip to get upgraded from rear seat to front passenger seat). Most, though not all, providers offer personal cover as a choice when you get a quote, and it tends to be a little more expensive then vehicle-level cover.
While some providers offer unlimited callouts with their breakdown cover, others will limit the number of times they will assist you if your car breaks down. We've found basic roadside assistance policies that allow for as few as two or three callouts per year while even some comprehensive polices will only provide assistance five times.
Generally included with more comprehensive policies, this covers you for a hire car, overnight accommodation or costs towards taxis and public transport if a breakdown provider fix your vehicle straight away. Some providers include this as standard; with others, it's an optional extra.
Putting the wrong type of fuel in your car can cause serious damage to your engine, while draining and flushing the system can cost between £150 and £300. We found that less than a quarter of the policies we looked at will cover you for this, and even then you could be charged as much as £225 for the privilege.
If your dog is a frequent passenger in your car, check the breakdown policy's small print before you buy. While most providers say they will still cover you if you break down with a pet in tow, transporting the animal will generally be at the discretion of the patrol mechanic who attends and at the owner's own risk.
If the patrol mechanic is unwilling to let your pet into the cab, or there simply isn't enough room, they will either need to be towed in your vehicle or you may have to organise alternative transport yourself.
|Brand||Basic roadside cover||Cheapest policy that includes home cover||Cheapest policy that includes national recovery||Cheapest policy that includes home cover and national recovery|
All prices correct at July 2021. Admiral breakdown cover: only available to Admiral car insurance customers. Autoaid: price for vehicles up to 15 years old; £74.99 for vehicles 16 years old and over. GEM Motoring Assist: quotes are for Recovery EXTRA policy; also offers Recovery RECLAIM pay-and-claim policy.
If you need to call a breakdown service and have no cover at all, it could cost you hundreds of pounds.
And while it might be tempting to save money upfront by just getting basic cover, you could have to pay out large sums of money if you break down on your driveway (the most likely location for you to need to call out a breakdown service), or far away from home.
Figures based on responses to the 2021 Which? Car Survey (in field from April to June 2021). Feedback gathered from 8,430 respondents, all of whom said they had called out a breakdown service in the 12 months prior to answering the survey.
We've asked leading car breakdown providers how much it would cost to call out a recovery vehicle in three different situations, whether you have basic cover, or no cover at all.
Usually, these charges include the cost of joining, plus an additional 'emergency call-out' fee. This can make the costs much higher than simply opting for more comprehensive cover in the first place.
|No cover||Basic cover only|
|Broken down at home||Up to £218||Up to £109|
|Broken down 10 miles from home||Up to £180||Included|
|Broken down 100 miles from home*||Up to £390||Up to £360|
|Table notes: |
*Assuming you want to be towed to a garage near your home, 100 miles away.
Data provided by leading car breakdown providers in July 2021. Prices based on the most expensive company to call out in each scenario, assuming customers break down early in their cover period. Fees may decrease as your period of insurance goes on. We assume that customers will choose to upgrade to the minimum level of cover required. Higher levels of cover will incur higher fees.
The AA, RAC and Green Flag have the largest market share of everyone we survey, but our results show that other companies can provide top-quality service – often at a lower price.
If you can afford it, you can cut your costs by paying annually instead of monthly. Both the AA and RAC websites default to showing monthly payments, but you can save if you choose to pay annually:
All the prices below applied at the time of writing.
|Provider||Annual one-off fee||Annual cost if you pay monthly||You save|
* Cost per month. Prices correct as of July 21.
Try finding a car insurance policy that offers a breakdown add-on from a company you like, assuming the car insurance deal itself is right.
If you choose to get , for example, you'll get free basic breakdown cover from the RAC. It will cost £35 if you want home cover as well (and we recommend this), and includes national recovery. That's a saving of £115, compared with RAC's standalone cover.
Nationwide Flexplus is our highest-rated packaged bank account. It costs £13 a month, or £156 a year.
You’ll get worldwide travel insurance with winter sports, mobile phone cover up to £1,500, plus UK and European breakdown recovery from LV Britannia Rescue (which charges £142 for standalone European breakdown cover).
The value of fee-charging bank accounts is questionable. But if you're planning on driving your car to Europe, perhaps with skis in the boot to take advantage of that winter sport insurance, this account could be worth considering.
If you’re thinking about getting a new car in the next year, question any existing third-party breakdown provider at renewal time (but before you actually renew) to find out what its cancellation/refund policy is. You'll get free cover from your new car's manufacturer, so will want to avoid doubling up on cover.
Typically you get a pro-rata refund based on how much time you’ve got left on your current agreement, but not always. Sometimes the pro-rata refund comes with an admin charge. If you’ve made a claim in the year your cover applies to, you might not be entitled to a refund, and some companies don't offer a refund regardless.
There is a 14-day cooling-off period for all new policies. So if you choose to cancel within 14 days of setting up or renewing a policy, you should get a full refund.
The AA is the only third-party provider in our survey that will let you freeze your policy and allow you to resume it at a later date when you need it again. Typically, you must interrupt your cover for a minimum of 90 days.
Car breakdown companies expect you to haggle. It's generally cheaper for them to keep existing customers than to acquire new ones, so haggling is built into their pricing structures.
In our 2021 car breakdown survey, we found that more than three quarters of respondents who haggled with their provider on renewal received a lower quote.
Most people still haggle over the phone. But if the fear of an awkward conversation is holding you back, then try live chat instead. This also means you get to keep a written record of what was said.
We asked ex-salespeople and successful hagglers for their top haggling tips, which include:
To make haggling easier, use our script to boost your chances of getting a better deal from an existing provider.
Wait for the response. It's likely the company will mention that new customers are often offered introductory prices.
Wait and see what the call handler says. If they don't offer to reduce your premium, you can push a little harder.
If you're not happy with the deal you're offered, don't put up with it. There's no sense paying over the odds. Instead, use our research into car breakdown cover companies to help you find a good provider that's rated highly by its customers.
Use our top tips to make sure your breakdown company can go that extra mile.
Assuming you have a smartphone and can get a signal, using your breakdown cover company's app to arrange a callout has distinct advantages.
The biggest is that it can tell your breakdown provider your exact location. No more describing the lay-by you’re in as ‘by the tree, just after a bridge’.
15% of respondents to our 2021 survey used an app to report their breakdown - more than twice as many as in 2020.
We’ve had complaints from people who say their vehicle was damaged while being towed, and the breakdown company denied responsibility.
You can try to avoid this by taking photos of your broken-down car, just like you would if you’d had an accident. Then, if further damage occurs during the tow, take photos of that as well.
Be careful, though – only take photos if it's safe to do so.
No. You're under no obligation to buy car breakdown cover.
You can buy breakdown cover after breaking down, but it will cost you. Signing up at the scene of a breakdown if you have no cover at all invokes hefty charges - possibly in excess of £200, depending on your situation.
You can also upgrade your cover on the spot if you only have basic roadside assistance and you break down at home, or need to be towed 100 miles or more to your destination.
There's no evidence that Brexit has had any impact on breakdown cover in Europe, in terms of price or otherwise.
The bad news is that you must remember to get European breakdown cover before you leave the UK. Your provider may not be able to help you if you break down overseas without appropriate cover.
Companies may be able to provide existing customers with tailored quotes depending on their circumstances, or put them in touch with overseas partners. But if you're driving in Europe, you'll save yourself a lot of hassle and expense if you have European cover in place before you go.
You can typically buy annual or single-trip cover from car breakdown providers, so look into that before you travel.
All prices correct at July 2021.