How to avoid fake and dangerous products
Online marketplaces – shopping websites that allow you to buy from multiple third-party sellers – do not have the same responsibilities as high street or regular online retailers for the safety of the products sold on their sites, and unfortunately we’ve seen unsafe products appearing on these platforms time and time again.
We’re pushing for the government to do more to end dangerous products, but in the meantime it’s important to be aware of the risks, and the ways you can mitigate these when shopping online.
Three quick tips to help avoid dangerous products when shopping online
It can be tricky to work out whether a product is safe or not before you buy it – often here at Which? we don’t know for sure until we’ve put it through a full lab test. However, we have seen patterns that mean we can offer some helpful, general advice, especially when you're buying a product with safety or security considerations.
- Don’t go cheap – many of the dangerous safety issues we found were discovered on cheap products bought online. It’s worth spending a little more for peace of mind.
- Stick to known brands – the majority of problems we’ve found come from unknown brands, or unbranded products.
- Do your research – it’s worth putting the time in before you buy, and don’t just rely on high customer review scores on the marketplaces.
Check the brand
We’ve highlighted the dangers of fake reviews many times over the past few years, but a pattern we’ve found in our product safety work is that the vast majority of issues are with products from brands we’d never heard of.
- We’ve repeatedly flagged on marketplaces including Amazon, eBay and AliExpress.
- Last year we looked at and found that nearly half of the models we bought from AliExpress, eBay and Wish were electrically unsafe and dangerous to use.
- As a result of a Which? investigation, AliExpress and eBay removed 438 listings for that failed our tests.
Beware of fakes, copycats and counterfeits
These will likely be of inferior quality but can also be dangerous, particularly if there is a safety element involved.
Counterfeits can be difficult or even impossible to identify from the listings themselves, especially when they use official photography from the real brand.
- We’ve uncovered dozens of listed for sale on AliExpress, Amazon Marketplace, eBay and Wish that could cause fires, give electrical shocks and potentially harm or even kill people.
- Our investigation into revealed hundreds of listings for counterfeit recalled chargers displaying positive product reviews that may have been inherited from the original, genuine, product.
- A range of , with listings that were likely to mislead buyers into thinking they were purchasing a genuine product.
Be aware of safety standards
A product that clearly shows it adheres to safety standards can be reassuring.
Any product designed for babies or children can adhere to a specific safety standard and have a CE mark that indicates the product has met EU health, safety and environmental concerns. You may also see the Lion Mark on toys, which indicates toy safety and is used by the British Toy and Hobby Association and Toy Retailers Association.
However, the only mandatory safety requirements are for child car seats, where the law states that only EU-approved seats can be used or sold in the UK. These have a clear orange approval label with either R129 or R44.04 on them indicating they can be sold in the UK market.
All others are voluntary standards, but big brands do tend to comply because many major retailers won't stock products if the seller can't prove they are safe and have been tested externally.
For example, the EN50291 standard for CO alarms is voluntary, but all of the recognisable brands will have passed these standard tests, and you should see this Kitemark on the packaging.
Which? has found a range of dangerous products on online marketplaces, from baby sleeping bags and teething toys to slime and child car seats. If in doubt, follow the advice on this page – stick to known, reputable brands and don’t go cheap.
Consider smart device security
- We’ve continually found issues with , including over 100,000 indoor security cameras in the UK homes that could have critical security flaws which would put them at risk of hacking.
- Sometimes safety and security concerns marry up. Our investigation into shows how they could be dangerous enough to start a fire, as well as compromising your personal data.
- Even some well-known brands aren’t safe – were found to have security issues that could put children at risk and compromise a home network.
How to report a fake or dangerous product
If you suspect a product isn't safe, you’re normally able to report or flag it to the marketplace.
The marketplace will be alerted and may look into why it’s been flagged.