Best stairlift brands
Best places to buy stairlifts
By Joanna Pearl
Article 5 of 5
We've surveyed 754 people, including Which? members and other members of the public, to bring you customer score ratings for the best and worst places to buy stairlifts.
Shopping for a stairlift usually involves the company coming to your home instead of you going to a shop. And it's important to choose that company wisely. You don't want to deal with a company that pressure-sells, isn't upfront about pricing, or isn't reliable if your stairlift breaks down.
We've surveyed stairlift owners about their experiences of buying a stairlift, and used the results to calculate customer satisfaction ratings for companies including Acorn, Age UK (which sells Handicare stairlifts) and Stannah.
Best and worst stairlift providers
We asked stairlift owners about the advice they received, dealing with complaints, after-care support, sales practice and transparency of pricing, as well as their overall experience buying a stairlift.
Our lowest-rated provider got a customer score of 62%. It was rated poorly for its sales practices and as average on customer service and pricing transparency. Our best provider topped the customer satisfaction table with an impressive 80% score.
|Best and worst places to buy stairlifts|
|Stairlift provider||Advice on options||Dealing with questions/ complaints||After-care||Staff professionalism/ knowledge||Customer service||Sales practice||Price transparency||Customer score|