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18 May 2020

Best and worst convenience stores

We've quizzed thousands of convenience store shoppers about where they shop, and can reveal the best and worst convenience stores.
By Hannah Walsh

From Tesco Express and Sainsbury's Local, to smaller brands like Best-one and Premier, our survey of convenience store shoppers uncovers the shops that you love - and those you don't. 

We surveyed more than 9,000 Which? members on everything from store appearance, to the quality of produce and the value for money at their local convenience store. 

Which? members should log in now to unlock the full results in the table below. Once logged in, you can find out which convenience shop is most likely to leave customers satisfied and read our expert analysis.

Not yet a Which? member? Join Which? to get instant access to our convenience store analysis, plus all the reviews on our website.

Convenience stores 2018
Convenience store Store appearance Queuing time Staff availability Range of products Quality of own-label products Quality of fresh products Value for money Customer score (%)
M&S Simply Food (486)
Little Waitrose (102)
Best-one (59) 
Tesco Express (1,135)
Sainsbury's Local (602)
The Co-operative Food (1,294)
One Stop (240)
Costcutter (154)
Nisa (232)
Londis (103)
Budgens (56)
Premier (198)
Spa (362)
McColl's (165)
Sample size: In brackets Star ratings: These range from one to five – the more stars the better. Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the supermarket to a friend. It doesn’t factor in the individual star ratings.

Which? members should log in now to unlock our convenience store results. 

Not yet a Which? member? Join Which? to get instant access to our convenience store analysis, plus all the reviews on our website - from washing machines to cars.