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2 March 2021

Co-op review

Find out how hundreds of Co-op customers rate its stores in our Co-op review.
Co-op logo on storefront
Which? Team

The Co-op is owned by its members and was set up in 1863 as part of the co-operative movement. It now has more than 2,500 grocery stores. But what do shoppers think of it?

Are Co-op stores any good?

In the annual Which? supermarkets survey, almost 600 Co-op customers rated the retailer on everything from queuing time to the quality of its food and value for money. This enabled us to work out a customer score as well as star ratings for individual categories.

This is member-only content.

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Co-op stores
Store appearance and layout
Member content
Queuing time to get into store
Member content
Queuing time at the checkout
Member content
Staff availability and helpfulness
Member content
Stock availability
Member content
Range of stock
Member content
Overall quality of own-label and fresh products
Member content
Availability of products with recyclable/no packaging
Member content
Value for money
Member content
Customer score
Member content

As well as accessing the supermarket scores, logging in or joining Which? will give you access to all of our product and service reviews.

How safe are Co-op stores in the pandemic?

When we surveyed shoppers in October 2020, 69% said the Co-op's in-store COVID-19 measures were good or excellent. Find out how that compares to the other supermarkets in our survey by visiting Supermarkets compared.

At the time of publishing this page (Feb 2021), the Co-op is limiting the number of customers in stores and has traffic light systems in place at hundreds of branches. It has added signage to help people socially distance.

As in all supermarkets, face coverings are compulsory unless you have an exemption, but unlike some other supermarkets the Co-op isn't refusing entry to people who choose not to wear one.

For the latest on the measures supermarkets are taking in the pandemic read our coronavirus supermarkets news story.

Does the Co-op sell online?

The Co-op (Coop.co.uk) doesn't offer a grocery delivery service everywhere, but it does offer delivery or collection within two hours from some stores. 

You can also order groceries from the Co-op through food delivery service Deliveroo and get your shopping in as little as 30 minutes.

Co-op in the news

In February 2021, the Co-op said it would be removing plastic packaging from its Easter eggs to stop more than 14 tonnes of unnecessary plastic going to waste. It has committed to removing unnecessary plastic from all of its own-label products and wants all the packaging on these products to be easy to recycle by the end of the year.

Like many other supermarkets, the Co-op said in December 2020 that it would top up the government's weekly Healthy Start vouchers for low-income families with a child under four and pregnant women, boosting them by £1.

In October 2020, it said it would donate £10,000-worth of supplies, including basics such as rice, pasta and bread, to students having to self-isolate on campus.

Co-op's plastic packaging

In April 2019, we investigated how much supermarket plastic packaging is recyclable. We ordered 46 of the most popular own-brand items from each of 11 major UK supermarket chains. We found that 28% of the Co-op's packaging is easy to recycle. 

We also investigated how much of the packaging was correctly labelled with recycling advice. The Co-op's packaging was 67% correctly labelled. See how this compares with other supermarkets and find out more about supermarket plastic packaging.

Find out more