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Updated: 24 Feb 2022

Co-op review

Find out how hundreds of Co-op customers rate its stores in our review.
Which? Team
Co-op logo on storefront

The Co-op was set up in 1863 as part of the co-operative movement and is owned by its members to this day. It now has more than 2,500 grocery stores. But what do shoppers think of it?

In the annual Which? supermarkets survey, more than 200 Co-op customers rated the retailer on everything from queuing time to the quality of its food and value for money. 

This enabled us to work out a customer score as well as star ratings for individual categories.

Are Co-op stores any good?

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Co-op stores
Store appearance
Queuing time
Staff availability and helpfulness
Stock availability
Range of products
Overall quality of own-label and fresh products
Value for money

How safe are Co-op stores in the pandemic?

When we surveyed shoppers in October 2020, 69% said the Co-op's in-store Covid-19 measures were good or excellent. Find out how that compares with the other supermarkets in our survey by visiting our guide to the UK's best and worst supermarkets.

At the time of publishing this page (Feb 2022), hand sanitiser and cleaning stations for baskets and trolleys were available in every store.

Does the Co-op sell online?

The Co-op (Coop.co.uk) doesn't offer a grocery delivery service everywhere, but it does offer delivery or collection within two hours from some stores. 

You can also order groceries from the Co-op through food delivery service Deliveroo and get your shopping in as little as 30 minutes. 

Customers in some parts of the UK, including Glasgow and Bournemouth, can now order Co-op groceries on Amazon through their Prime membership and get same-day delivery.

Co-op in the news

Co-op was named the least hygienic grocery chain in the country in December 2021 after software company Property Inspect analysed data from the Food Standards Agency. It found that just 88.6% of Co-op stores had a 'very good' hygiene rating, while 45 branches were deemed in need of improvement.

In November 2021, Co-op announced that it would be removing the plastic film from around its rolls of wrapping paper. It has committed to removing unnecessary plastic from all of its own-label packaging and products and wants all the packaging on these products to be easy to recycle. 

Back in February 2021, it said it would remove the plastic packaging from its Easter eggs to stop more than 14 tonnes of unnecessary plastic going to waste.

How much Co-op packaging can you recycle?

In April 2019, we investigated how much supermarket plastic packaging is recyclable. We ordered 46 of the most popular own-brand items from each of 11 major UK supermarket chains. We found that 28% of the Co-op's packaging is easy to recycle. 

We also investigated how much of the packaging was correctly labelled with recycling advice. The Co-op's packaging was 67% correctly labelled. See how this compares with other supermarkets and find out more about supermarket plastic packaging.

Find out more