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Updated: 24 Feb 2022

Lidl review

Find out how hundreds of Lidl supermarket customers rate its stores and overall shopping experience in our review.
Which? Team

It's claimed to be 'big on quality, Lidl on price' – but what do its customers really think of the quality of its products and value for money?

In the annual Which? supermarkets survey, almost 400 Lidl customers rated the retailer on everything from queuing time to the quality of its food and value for money. 

This enabled us to work out star ratings for different factors as well as an overall customer score.

Are Lidl supermarkets any good?

This is member-only content.

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Lidl stores
Store appearance
Queueing time
Staff availability and helpfulness
Stock availability
Range of products
Overall quality of own-label and fresh products
Value for money

How safe are Lidl stores in the pandemic?

When we surveyed shoppers in October 2020, 66% said Lidl's in-store Covid-19 measures were good or excellent. Find out how that compares with the other supermarkets in our survey by visiting our guide to the UK's best and worst supermarkets.

At the time of publishing this page (Feb 2022), Lidl said all its stores offered trolley and basket-cleaning stations with antiviral disinfectant, so you can clean your trolley or basket before you shop, as well as hand sanitiser. There are also cough and sneeze-proof Perspex screens at the checkouts.

Does Lidl sell online?

Lidl doesn't offer home delivery on groceries or its non-food 'middle of Lidl' products, and it doesn't have a click-and-collect service.

In 2019 there was speculation that the retailer was planning to launch an online grocery delivery service, but it now seems to have shelved these plans.

Lidl in the news

In January 2022, Lidl announced that it was opening its 900th store in Great Britain. It aims to have 1,100 by the end of 2025.

In September 2021, Lidl said it would replace all single-use plastic fruit and vegetable bags with compostable alternatives.

Lidl was narrowly beaten by Aldi as the cheapest supermarket of 2021 according to our research, which we revealed in January 2022. The research looked at which supermarket had won the cheapest supermarket of the month title the most times in 2021. Aldi won six times, Lidl won five, and in one month the two rivals were joint cheapest.

Lidl's plastic packaging

In April 2019, we investigated how much of supermarket plastic packaging is recyclable. We ordered 46 of the most popular own-brand items from 11 major UK supermarket chains. We found 51% of Lidl's packaging, by item, was widely recyclable at the kerbside.

We also looked at how much of the packaging in our baskets was correctly labelled with recycling advice. We found 64% of Lidl's packaging was correctly labelled. See how Lidl compares with other supermarkets and find out more about supermarket plastic packaging.

Find out more