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Best and worst supermarkets

Tesco

By Hannah Walsh

Article 10 of 11

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Find out how thousands of Tesco shoppers rate its supermarket stores, app and website in our Tesco review.

Tesco is the UK's largest retailer, and one of the largest in the world. 

It opened its first store in north London in 1929, and there are currently more than 3,000 Tesco branches in the UK. But are they any good? 

In the annual Which? supermarkets survey, almost 5,000 Tesco customers rated the retailer on everything from queuing time to the quality of its food and value for money. This enabled us to work out star ratings for different factors as well as an overall customer score.

Which? members can log in to unlock the table below and reveal the ratings. If you're not yet a member, join Which? now for instant access to the results plus all of our online reviews.

Tesco review: is Tesco the UK's best supermarket?

In-store customer ratings

Tesco stores
Store layout Subscriber only content
Store appearance Subscriber only content
Queuing time Subscriber only content
Staff availability and helpfulness Subscriber only content
Products being in stock Subscriber only content
Range of products Subscriber only content
Overall quality of own-label products Subscriber only content
Overall quality of fresh products Subscriber only content
Recyclable packaging / no packaging Subscriber only content
Value for money Subscriber only content
Customer score Subscriber only content

Online customer ratings

Tesco.com
Ease of finding products on the website Subscriber only content
Ease of finding products in the app Subscriber only content
Availability of convenient delivery slots Subscriber only content
Products being in stock Subscriber only content
Choice of substitute items Subscriber only content
Range of products Subscriber only content
Overall quality of own-label products Subscriber only content
Overall quality of fresh products Subscriber only content
Driver's service Subscriber only content
Availability of recyclable packaging/products with no packaging Subscriber only content
Value for money Subscriber only content
Customer score Subscriber only content

As well as accessing the supermarket scores, logging in or  joining Which? will enable you to see how Tesco fared when we reviewed items from champagne and cheese to washing-up liquid and dishwasher tablets.

Tesco in the news

Tesco has existed in various guises over the past few years. As well as standard supermarkets, there are smaller Tesco Metro and Tesco Express stores, and larger Tesco Extra superstores, which stock a wider range of non-food items.

In September 2018 the company also launched a new cut-price retail brand called Jack's to compete with discounters Lidl and Aldi. However, the first branch that opened in Rawtenstall, East Lancashire was converted back to a regular Tesco store in late 2019, apparently due to customer demand.

Tesco Direct, the retailer's non-grocery website which was originally built to compete with Amazon, closed in summer 2018.

In 2019, Tesco announced that it would close the fishmonger, butcher and deli counters in 90 of its larger stores and reduce the number of layout changes it makes, estimating that 9,000 Tesco staff roles could be affected by this. 

Tesco is now keen to focus on customer loyalty and launched its Clubcard Plus subscription service in the autumn of 2019. For £7.99 a month, shoppers get 10% off two big food shops (in-store only), money off a range of non-food brands and double data on Tesco Mobile among other offers.  

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