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19 May 2020

Waitrose

Find out how thousands of Waitrose shoppers rate its supermarket stores, app and website in our Waitrose review.
By Hannah Walsh

Waitrose's first store opened in 1904 in west London, and it was bought by the John Lewis Partnership in 1937. 

Waitrose has more than 300 branches in the UK today. But are they any good?

In the annual Which? supermarkets survey, more than 4,300 Waitrose customers rated the retailer on everything from queuing time to the quality of its food and value for money. This enabled us to work out star ratings for different factors as well as an overall customer score.

Which? members can log in to unlock the table below and reveal the ratings. If you're not yet a member, join Which? now for instant access to the results plus all of our online reviews.

Waitrose review: is Waitrose the UK's best supermarket?

In-store customer ratings

Waitrose stores
Store layout
Store appearance
Queuing time
Staff availability and helpfulness
Products being in stock
Range of products
Overall quality of own-label products
Overall quality of fresh products
Recyclable packaging / no packaging
Value for money
Customer score

Online customer ratings

Waitrose.com
Ease of finding products on the website
Ease of finding products in the app
Availability of convenient delivery slots
Products being in stock
Choice of substitute items
Range of products
Overall quality of own-label products
Overall quality of fresh products
Driver's service
Availability of recyclable packaging/products with no packaging
Value for money
Customer score

As well as accessing the supermarket scores, logging in or joining Which? will enable you to see how Waitrose fared when we reviewed items from champagne and cheese to washing-up liquid and dishwasher tablets.

Waitrose in the news

It’s a time of change at Waitrose. Its managing director has stepped down as part of a radical restructure that will see it run as one business with John Lewis, with both brands adding '& Partners' to their names to emphasise the message to their customers.

Waitrose announced the closure of seven stores last summer and its deal to sell products through Ocado will end in autumn 2020.

In April 2019, we investigated how much supermarket plastic packaging is recyclable - you can see how Waitrose compared to other supermarkets in supermarket plastic packaging.

Find out more