If you’re unhappy with any part of the service you receive, you should explain your problem to the garage straight away.
Problems such as poor repair work or overcharging may be quickly solved, then and there.
If your problem isn't resolved, write a letter of complaint to the manager or owner of the garage.
Explain what’s wrong, and what you want done to rectify it.
You should always give the garage an opportunity to make amends, because you have a duty to keep your claim as small as reasonably possible.
If your garage belongs to the Motor Ombudsman, it will have signed up to the Service and Repair Code.
This means the garage has committed to:
If you feel these commitments have been breached, call the free Consumer Advice Line on 0345 241 3008, or submit your complaint online.
Motor Codes will asses your complaint, and provide advice and assistance.
If your vehicle is still with the garage, the Motor Ombudsman will contact the garage directly to try and achieve a swift resolution.
If your garage is not a member of Motor Codes, you're free to seek redress through the courts.
Remember, if you do take your case through an arbitration scheme, such as the one provided by Motor Codes, you can reject their ruling and go to court later if you're unhappy with the result.
If your card provider won't uphold your claim you can refer it to the Financial Ombudsman Service (FOS).