How to complain about unexpected car hire charges
Have you had unexpected charges taken from your account by your car hire company? Follow our steps to help you get your money back.
1 Contact the hire company
If unexpected charges are taken from your account, ask for an explanation and supporting documentation from the company as to the reasons for this.
It should provide you with a clear outline of why the charges have been taken and proof that the charges made are a true cost incurred by the company.
If the company cannot justify the charges, tell it the money has been been taken 'under protest'.
Ensure you provide as much evidence as possible as to why you think the money has been unfairly taken.
Will car hire in European countries change after Brexit?
In a no-deal situation, UK holidaymakers travelling in the EU or EEA may need to get an international driving permit from a post office before travelling. This applies to taking your own car and hire car purchases.
Different countries have different permit requirements, and some last longer than others. Read our guide for more information on international driving permits (IDPs) including what they are, how to get one and what happens if you're planning to drive to an EU country after Brexit.
You can also sign up for Brexit advice updates - Which? cuts through the noise to find the facts. Our practical and impartial consumer advice, rigorously researched and regularly delivered by email, can help you prepare for the UK leaving the EU.
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