How to complain about unexpected car hire charges
Have you had unexpected charges taken from your account by your car hire company? Follow our steps to help you get your money back.
1 Contact the hire company
If unexpected charges are taken from your account, ask for an explanation and supporting documentation from the company as to the reasons for this.
It should provide you with a clear outline of why the charges have been taken and proof that the charges made are a true cost incurred by the company.
If the company cannot justify the charges, tell it the money has been been taken 'under protest'.
Ensure you provide as much evidence as possible as to why you think the money has been unfairly taken.
Will car hire in European countries change after Brexit?
In a no-deal situation, international driving permits would need to be obtained ahead of travel from a post office. This applies to taking your own car and hire car purchases.
There are two permits you could require depending on where you want to travel, and one lasts for longer than the other. Car permits for UK holidaymakers travelling in the EU are being sold in specific post offices from February.
Read our guide for more information on international driving permits (IDPs) including what they are, how to get one and what happens if you're planning to drive to an EU country after Brexit.
If the withdrawal agreement is approved by the EU and UK, it's been agreed that consumer rights will remain unchanged until the terms of the future relationship between the UK and the EU are decided. This transitional period will last from Brexit day on 29 March 2019 to 31 December 2020.
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