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4 March 2021

Letter to dispute excessive garage charges

No-one likes to be overcharged especially when it comes to car repairs. Use our template letter if you wish to complain about excessive garage charges.
W
Which?Editorial team

There is a file available for download. (16 KB). This file is available for download at .

[Your address]

[Garage/ trader address]

Dear

Reference: [registration number of vehicle]

On [date] I asked your service manager to repair the above vehicle as follows: [describe].

I was told this work would cost [£…..] but on collecting the vehicle, I was charged [£…..].

[Since we did not agree a fixed price for this work, by virtue of Section 15 of the Supply of Goods and Services Act 1982, I am legally obliged to pay only a reasonable price for the work.]

OR

[Since we did not agree a fixed price for this work, by virtue of Section 51 of the Consumer Rights Act 2015, I am legally obliged to pay only a reasonable price for the work.]

To ascertain a reasonable price, I asked two other garages, [names], to estimate the cost of the work. 

They quoted [£….] and [£….], respectively [£….] and [£….] less than your final bill of [£……]

It is therefore clear that your final bill is unreasonable.  

In accordance with my legal rights, I am prepared to pay only the sum of [£….], based on your original estimate and the two subsequent quotations obtained elsewhere, in full and final settlement.

Yours faithfully,

There is a file available for download. (16 KB). This file is available for download at .