Cruises & ferries
If you experience a problem before or during your cruise, such as unexpected itinerary changes, you may be able to claim compensation. Find out what regulations apply to package travel and what you need to do to seek redress.
Answers to your problems
A change was made to my cruise itinerary, can I get a refund?
Whether you can get compensation for changes to a cruise itinerary depends on how significant those changes are. Read the Which? guide to see what you can do.
What are my rights if my ferry is delayed or cancelled?
You may be entitled to compensation of 25% or 50% of your ticket price if your ferry journey is delayed or cancelled. We explain your rights.
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
I’m having problems claiming on my travel insurance
Travel insurance gives extra protection if your trip doesn't go as planned. Find out what you need to do if you have problems claiming on your travel insurance policy.
Step by step guides
How do I know whether my holiday is ATOL protected?
An ATOL protects certain holidays that include flights. It's important to find out whether your holiday is protected. Read our guide to find out more.
Letter to claim a refund if your travel company goes bust
If your package holiday company goes bust you must notify ATOL to make a claim. Use this Which? template letter to help you claim your money back