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Consumer Rights.

Flights

If your flight is delayed or cancelled, you may be able to claim compensation or get a refund - it'll depend on the reason for the delay or cancellation. Our guides and free letter tools can help you claim.

How do I know whether my holiday is ATOL protected?

ATOL is a protection scheme for some holiday arrangements that include flights. It's important to find out whether your holiday booking is covered. Read our guide to find out more.

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Claim compensation for a cancelled flight

If your flight is delayed or cancelled, find out your rights to claim compensation and get a refund under the Denied Boarding Regulation.

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I had a flight delay, can I get compensation?

Find out your rights to claim compensation and get a refund under the Denied Boarding Regulation.

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Can I get compensation for a flight delay or cancellation due to a strike?

If a strike causes your flight to be delayed, the airline has an obligation to offer you assistance but not compensation. Read the Which? guide on what to expect from your airline.

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My flight has been overbooked, can I get compensation?

Overbooking flights is a common practice by airlines, so if everyone who booked a seat turns up, there's a problem.

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I missed my flight, can I claim compensation?

If you missed your flight because you weren't informed about a changed departure time, you may be able to make a claim against the carrier.

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The airline has lost or damaged my bag, what can I do?

Airlines are responsible for bags that have been checked in, although their liability is limited. Use the Which? guide to understand your rights.

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What are my rights if an airline goes bust?

If you have Atol protection you're guaranteed a refund if an airline collapses, and must be found an alternative flight home.

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Your flight compensation rights in extraordinary circumstances

You have the right to assistance when your flight is significantly delayed, but you might not be due compensation if the cause is an extraordinary circumstance. Here's what you need to know.

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Template Letters

Free download

Letter to request compensation for cancelled flights

If your flight is cancelled, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

Free download

Letter to make a Section 75 claim for a cancelled flight

You can claim for a cancelled flight paid for using a credit card and with a total ticket value of over £100, if the airline refuses to refund you.

Free download

Letter to claim compensation for lost luggage

Luggage that has been missing for 21 days is considered lost. Use our letter within seven days of your luggage being classed as lost to claim compensation.

Free download

Letter claiming compensation after luggage was damaged

It's frustrating when your luggage is damaged by an airline but you have rights to claim compensation under the Montreal Convention. Use our letter to make a claim.

Free download

Letter to claim flight delay compensation

If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

Regulations

Denied Boarding Regulation (Regulation 261/2004 EC)

It’s hugely frustrating if you’re stranded because of a cancelled or delayed flight. But you have rights to assistance and maybe even compensation - depending on where you’re flying from or to.