Delivery rights

If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint.

Delivery rights

Know your delivery rights

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If your parcel is late or has gone missing, you have rights that can help you sort out your undelivered goods problem. Know your delivery rights

Answers to your problems

Step by step guides



  • Consumer Contracts Regulations

    The Consumer Contracts Regulations give you rights and protection when buying products and services online.

  • Consumer Rights Act 2015

    The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.