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4 March 2021

Letter to request missing parcel replacement

If you order goods and they don't turn up, the retailer is responsible for re-sending them to you at no extra cost. Use our letter to request the retailer takes action.
W
Which?Editorial team

There is a file available for download. (38 KB). This file is available for download at .

[Your address and contact number] 

[Company/supplier's address]

[Date]

 

Dear Sir/Madam,

[Reference: order number]

On [date], I [bought/placed an order for] a [item].

I did not receive the item and on contacting you I was advised that the delivery driver had left the item [with a neighbour] [add details of the location where the item was left]

Under the Consumer Rights Act, the goods remain at your risk until they are received by me and I would request that you now make arrangements for the [item] to be delivered to me without delay and would request that you confirm that you will do this by return.

Yours faithfully,

[Your name]

There is a file available for download. (38 KB). This file is available for download at .