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4 March 2021

Letter to complain about undelivered goods

If your order hasn't been delivered in time, you should demand that the retailer take action. Use this handy template letter to help you complain.
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Which?Editorial team

There is a file available for download. (38 KB). This file is available for download at .

[Your address and contact number]

[Company/supplier’s address]

 

Dear Sir/Madam,

[Reference: order number]

On [date], I bought/placed the above order with you for [item]. The [item] has still not been delivered.

We agreed at the point that I placed the order that it would arrive [on date / within timeframe].

Under the Consumer Rights Act you are required to deliver the [item] to me at the agreed time. As I have still not received [item] and it is past the agreed time, I believe you’re in breach of contract.

In accordance with the Consumer Rights Act I am giving you a final opportunity to deliver the goods. 

[Explain why you need the item promptly.]

If you do not deliver the [item] by [date], I will be entitled to consider our contract at an end and will expect you to refund me the full purchase price of [£xx].

Yours faithfully,

[Your name]

There is a file available for download. (38 KB). This file is available for download at .