Buying tickets online can sometimes be a tricky business - especially if you’re not sure if the ticket seller is official and your tickets fail to turn up at all. Read our guides to help you if things go wrong.
Answers to your problems
Can I avoid hidden ticket charges?
By law, ticket sellers must give you clear, honest information about prices and tell you about any extra charges on top of the ticket's face value.
Can I get a refund on my ticket?
You are entitled to a refund of the face value of a ticket if a concert or event is cancelled but you may not get a refund for the extra fees you’ve paid.
I've bought tickets through StubHub, what are my rights?
EBay's ticket selling reselling service StubHub offers additional protection to people buying tickets from third parties.
Is this ticket seller official?
Before buying tickets take time to check out the ticket seller. This could save you a lot of time, money and stress later.
Should I buy tickets from unauthorised ticket sellers?
Official ticket agents aren't the only place to buy tickets. There lots of unauthorised ticket sellers offering event tickets for resale.
Step by step guides
How can I protect myself from dodgy ticket selling online?
Working out whether an online ticket seller is legitimate can be tricky. Protect yourself by taking a range of steps when buying tickets online.
How do I get a refund from an unauthorised secondary ticket seller?
In some cases you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund.
How to complain if your tickets are not what you ordered
It's frustrating to receive event tickets and discover they are not what you ordered. If this happens to you, follow our advice on how to complain.
What to do if your tickets don't arrive in time for the event
You've booked tickets to an event but they haven't arrived in time, what can you do? Follow our guide on contacting the seller and getting a refund.
Letter of complaint about tickets that didn't arrive on time
Use this handy letter template to complain about tickets that didn't arrive on time and ask for a refund.
Letter to claim under Section 75 for undelivered tickets
Use this letter template to claim a refund from your credit card provider under Section 75 of the Consumer Credit Act for undelivered tickets.
Letter to complain about tickets that are not what you ordered
Use this letter template to complain about tickets that are not what you ordered and ask for a refund.