Buying tickets online can sometimes be a tricky business - especially if you’re not sure if the ticket seller is official and your tickets fail to turn up at all. Read our guides to help you if things go wrong.
Step by step guides
How do I get a refund from a ticket seller?
In some cases you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund.
Letter of complaint about tickets that didn't arrive on time
Use this handy letter template to complain about tickets that didn't arrive on time and ask for a refund.
Letter to claim under Section 75 for undelivered tickets
Use this letter template to claim a refund from your credit card provider under Section 75 of the Consumer Credit Act for undelivered tickets.
Letter to complain about tickets that are not what you ordered
Use this letter template to complain about tickets that are not what you ordered and ask for a refund.