

Event tickets

By law, ticket sellers must give you clear, honest information about prices and tell you about any extra charges on top of the ticket's face value.

You are entitled to a refund of the face value of a ticket if a concert or event is cancelled but you may not get a refund for the extra fees you’ve paid.

EBay's ticket selling reselling service StubHub offers additional protection to people buying tickets from third parties.

Before buying tickets take time to check out the ticket seller. This could save you a lot of time, money and stress later.

Official ticket agents aren't the only place to buy tickets. There lots of unauthorised ticket sellers offering event tickets for resale.

Working out whether an online ticket seller is legitimate can be tricky. Protect yourself by taking a range of steps when buying tickets online.

In some cases you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund.

It's frustrating to receive event tickets and discover they are not what you ordered. If this happens to you, follow our advice on how to complain.

You've booked tickets to an event but they haven't arrived in time, what can you do? Follow our guide on contacting the seller and getting a refund.

Use this handy letter template to complain about tickets that didn't arrive on time and ask for a refund.

Use this letter template to claim a refund from your credit card provider under Section 75 of the Consumer Credit Act for undelivered tickets.

Use this letter template to complain about tickets that are not what you ordered and ask for a refund.