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4 March 2021

Letter to complain about tickets that are not what you ordered

Have you received tickets for an event that are not what you ordered? If so, you are entitled to ask for a refund. This template letter helps you do this.
W
Which?Editorial team

There is a file available for download. (40 KB). This file is available for download at .

[Your address]

[Suppliers address]

Dear Sir/ Madam

Ref: tickets for [event] on [date]

On [date] I purchased [xx] tickets from you for [event]. At the time of purchase it was clearly stated that the seats were [add details that are wrong, for example, the location or date]. However, upon receipt of the tickets I noticed that the seats were [explain why tickets are not what you ordered].

I only agreed to pay [£xx] for the tickets based on your description. And, under contract law, you must provide tickets that match the description given at the time of purchase. 

By not providing tickets as described at the time of purchase you are in breach of contract.

Following your failure to provide replacement tickets [my letter/ phonecall dated xxx] I am exercising my right to reject the above tickets and claim a refund.

I am returning the tickets [enclosed]. Please send a full refund, within the next 14 days.

If I do not receive a full refund within 14 days  I shall refer the matter to STAR [if a member].

[or if not a member of STAR the following paragraph:

If I do not receive a full refund within 14 days I shall refer the matter to the small claims court in accordance with the Civil Procedure Pre-Action Protocol without further reference to you.

As this is a formal letter I must refer you to the Practice Direction on Pre-Action Conduct and in particular to Paragraph 4 concerning the Courts powers to impose sanctions for failure to comply with the Practice Direction.]

I look forward to hearing from you.

 

Yours faithfully,

There is a file available for download. (40 KB). This file is available for download at .