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4 March 2021

Letter of complaint about tickets that didn't arrive on time

Use this letter template to complain about tickets that didn't arrive on time. It helps you to explain that the seller is in breach of contract and ask for a refund.
W
Which?Editorial team

There is a file available for download. (39 KB). This file is available for download at .

[Your address]

[Suppliers address]

Dear Sir/ Madam

Ref: tickets for [event] on [date]

On [date] I purchased [xx] tickets from you for [event]. On [date] I advised you by phone that the tickets had not arrived. Despite this, they failed to arrive before the date of the [event].

I was left with no option but to purchase replacement tickets from [xx] at a cost of [£xx].

By failing to deliver tickets on time you are in breach of contract. I am therefore entitled to claim the cost of replacement tickets from yourself. I enclose a copy of the receipt.

Please refund the full amount of [£xx] to me within 14 days or I shall refer the matter to the small claims court in accordance with the Civil Procedure Pre-Action Protocol without further reference to you.

As this is a formal letter I must refer you to the Practice Direction on Pre-Action Conduct and in particular to Paragraph 4 concerning the Courts powers to impose sanctions for failure to comply with the Practice Direction.

I look forward to hearing from you.

Yours faithfully,

 

[Your name here]

There is a file available for download. (39 KB). This file is available for download at .