New and used cars
Has your brand new car more fualty than fabulous? Or have you been sold an old banger that's unfit for the road? We can help you if fix the situation if you've been sold a lemon.
Answers to your problems
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The second-hand car I bought has a problem, what are my rights?
Which? explains your rights if your second-hand car develops a problem or isn't quite the little runner described in the advert.
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Is there a 14-day cooling-off period when buying a car?
If you buy a car then change your mind, it’ll depend on how you bought it as to whether you’re protected by the 14 day cooling off period.
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My new car is faulty, can I get it fixed or claim a refund?
If your new car has a problem, you have rights to have the situation put right with a repair, replacement or you can reject it whether you bought it from a dealer or the manufacturer.
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The second-hand car I bought has broken down, what can I do?
Which? explains what you can do if that bargain second-hand car on the forecourt turns out to be a banger struggling to take you from A to B.
Step by step guides
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How to complain about a second-hand car to a dealer
What you can do if the second-hand car you’ve bought is not as described, not of satisfactory quality or not fit for purpose and needs a repair.
Letters
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Letter rejecting a second-hand car bought from a dealer
If a second-hand car you bought from a dealer develops a fault, you can use this template letter to help you claim a refund.
