New and used cars
Have you bought a shiny new car that's filled with faults? Or have you been sold a second-hand car that's unfit for the road? We can help if you've got a car that's not what you paid for.
Answers to your problems
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The second-hand car I bought has a problem, what are my rights?
Which? explains your rights if your second-hand car develops a problem or isn't quite the little runner described in the advert.
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Is there a 14-day cooling-off period when buying a car?
If you buy a car then change your mind, it’ll depend on how you bought it as to whether you’re protected by the 14 day cooling off period.
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My new car is faulty, can I get it fixed or claim a refund?
If your new car has a problem, you have rights to have the situation put right with a repair, replacement or you can reject it whether you bought it from a dealer or the manufacturer.
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The second-hand car I bought has broken down, what can I do?
Which? explains what you can do if that bargain second-hand car on the forecourt turns out to be a banger struggling to take you from A to B.
Step by step guides
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How to complain about a second-hand car to a dealer
What you can do if the second-hand car you’ve bought is not as described, not of satisfactory quality or not fit for purpose and needs a repair.
Letters
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Letter rejecting a second-hand car bought from a dealer
If a second-hand car you bought from a dealer develops a fault, you can use this template letter to help you claim a refund.
