Online shopping

When you shop online, you are protected under consumer law. Our guides can help you to exercise your consumer rights when buying online, if you have a problem with an online order.

  • Consumer Contracts Regulations gives you online cancellation rights
  • Consumer Rights Act protects your right to return a faulty good
  • Marketplace protections on eBay and Facebook are available to you in addition to your rights

Answers to your problems

Step by step guides

Letters

Regulations