Restaurant rights
A disappointing experience in a restaurant can ruin a special occasion but you may be able to claim compensation if things don’t go to plan. From poor restaurant service to booking problems, our guides help you pursue a complaint and seek redress.
Answers to your problems
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A restaurant hasn’t kept my booking, can I claim compensation?
When you book a table, a restaurant has a contractual obligation to provide it. If it fails to, you may be entitled to compensation.
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Do I have to pay a service charge if the service is poor?
If you go out for a meal and receive poor service you have rights that protect you from having to pay any service charge.
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I got food poisoning while eating out, can I get my money back?
Under the Consumer Rights Act, you can claim compensation or a refund if you get food poisoning from a restaurant.
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I had poor quality food at a restaurant, should I have paid?
You have a right to expect food of satisfactory quality and 'as described' on the menu. If it is not, you shouldn't have to pay for it.
Step by step guides
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How do I complain if I’m told I have to pay compulsory tip?
If a service charge was compulsory and the restaurant won't accept your complaint, here is step-by-step guidance on what to do.
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How do I get money off my restaurant bill for poor quality food?
If you're served food that doesn't match its description, is not of satisfactory quality, or hasn't been prepared with reasonable skill, don't pay for it.
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How to complain if a restaurant fails to keep your booking
If a restaurant fails to honour your booking you may be able to claim compensation. Follow this step-by-step guidance on how to complain and seek compensation.
Letters
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Letter for compensation if a restaurant booking isn't honoured
Use this letter template to claim compensation if a restaurant booking isn't honoured and it was not possible to find an alternative restaurant.
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Letter to claim compensation for an unsatisfactory meal
Use this letter template to claim compensation for an unsatisfactory meal that you were told you had to pay for.
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Letter to claim compensation for poor restaurant service
You shouldn't have to pay for poor restaurant service. Use this letter template to claim compensation.