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4 March 2021

Letter to ask for a refund of an unsatisfactory wedding service

If you're unhappy with a service you received during your wedding you can request a refund under the Consumer Rights Act. Use this letter to help you make a claim.
W
Which?Editorial team

There is a file available for download. (13 KB). This file is available for download at .

[Your address]

[Service provider’s address]

Dear [Service provider’s name]

Re: the Wedding of [you and your partner’s names] on [date of wedding]

We hired you as our wedding [add service they provided] on [date you hired them]

We paid you [£xxx] for this service.

Under the Consumer Rights Act 2015, you are obliged to take reasonable skill and care in the provision of a service. 

We believe you did not do this because [reasons for complaint].

We therefore find you in breach of contract and are requesting a [full / partial] refund of [£xxx] in the next seven days.

[We are also requesting compensation of £xxx because [reason for compensation claim] ]

Failure to comply with this will lead to further action being taken.

Yours faithfully,

[Your name]

There is a file available for download. (13 KB). This file is available for download at .