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Consumer Rights.

Event tickets

Buying tickets online can sometimes be a tricky business - especially if you’re not sure if the ticket seller is official and your tickets fail to turn up at all. Read our guides to help you if things go wrong.

How do I get a refund from an unauthorised secondary ticket seller?

In some cases you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund.

Which?

Template Letters

Free download

Letter of complaint about tickets that didn't arrive on time

Use this letter template to complain about tickets that didn't arrive on time. It helps you to explain that the seller is in breach of contract and ask for a refund.

Free download

Letter to complain about tickets that are not what you ordered

Have you received tickets for an event that are not what you ordered? If so, you are entitled to ask for a refund. This template letter helps you do this.

Free download

Letter to claim under Section 75 for undelivered tickets

If your undelivered tickets had an individual value of £100 or more, you can use this template letter to claim a refund from your credit card provider.