How do I get a refund from an unauthorised secondary ticket seller?
In some cases you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund.
Which?
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Free download
Use this letter template to complain about tickets that didn't arrive on time. It helps you to explain that the seller is in breach of contract and ask for a refund.
Free download
Have you received tickets for an event that are not what you ordered? If so, you are entitled to ask for a refund. This template letter helps you do this.
Free download
If your undelivered tickets had an individual value of £100 or more, you can use this template letter to claim a refund from your credit card provider.