[Your address]
[Company address]
Dear Sir/Madam
Ref: Damaged Luggage
Flight: [insert flight number]
I flew with your airline on [date] between [departure airport] and [arrival airport].
My checked in luggage [didn't arrive at my destination and when it was returned was damaged/
was damaged on arrival]
Under the Montreal Convention I would like to claim [£xx] compensation for my damaged luggage.
I enclose copies of my receipts for replacement items.
Yours sincerely,
[your name]