You have more rights than you realise
Get the legal guidance you need from the Which? legal advice service, backed by 50 years of trusted expertise.
Subscribe todayAn annual subscription is £99 per year.
Letter claiming compensation after luggage was damaged
It's frustrating when your luggage is damaged by an airline but you have rights to claim compensation under the Montreal Convention. Use our letter to make a claim.
Download letter
docx (14 KB)
There is a file available for download. (docx — 14 KB). This file is available for download at .
[Your address]
[Company address]
Dear Sir/Madam
Ref: Damaged Luggage
Flight: [insert flight number]
I flew with your airline on [date] between [departure airport] and [arrival airport].
My checked in luggage [didn't arrive at my destination and when it was returned was damaged/
was damaged on arrival]
Under the Montreal Convention I would like to claim [£xx] compensation for my damaged luggage.
I enclose copies of my receipts for replacement items.
Yours sincerely,
[your name]
Download letter
docx (14 KB)
There is a file available for download. (docx — 14 KB). This file is available for download at .