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Consumer Rights.

Updated: 4 Mar 2021

Letter claiming compensation after luggage was damaged

It's frustrating when your luggage is damaged by an airline but you have rights to claim compensation under the Montreal Convention. Use our letter to make a claim.
Which?Editorial team
Download letter

docx (14 KB)

There is a file available for download. (docx14 KB). This file is available for download at .

[Your address]

[Company address]

Dear Sir/Madam

Ref: Damaged Luggage

Flight: [insert flight number]

I flew with your airline on [date] between [departure airport] and [arrival airport].

My checked in luggage [didn't arrive at my destination and when it was returned was damaged/
was damaged on arrival]

Under the Montreal Convention I would like to claim [£xx] compensation for my damaged luggage.

I enclose copies of my receipts for replacement items.

Yours sincerely,

[your name]

Download letter

docx (14 KB)

There is a file available for download. (docx14 KB). This file is available for download at .