Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
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Contracts
Disputes over unfair terms often concern money. If you don't read the small print, you could be in for a nasty surprise. But you do have protection from unfair terms. Our guides can help you challenge unfair contract terms.
How to cancel a contract without being penalised
To ensure you're not penalised for cancelling a contract, cancel within the cooling-off period. Our step-by-step guide helps you avoid hefty penalty fines.
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There's an unfair term in my contract, how can I complain and get my money back?
Use our advice to spot an unfair term, such as an excessive cancellation fee, and make a complaint. You have protection from unfair terms so you can challenge them.
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I want to cancel a loan I've taken out, what do I need to know?
We often enter into contracts in our daily lives. But what if you want to cancel early? Make sure you know your rights under the Consumer Credit Act and with cooling-off periods.
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Template Letters
Free download
Letter challenging a company's unfair contract terms
If you're in a dispute with a company or service provider over a term in their contract that you think is unfair, use this letter to challenge it.
Free download
Letter to cancel a contract made in person at your home
Signed a contract following a visit to your home? You can use this template letter if you wish to cancel a contract within the 14-day cooling off period.
Free download
Letter to cancel a contract for services made at a distance
You have rights under the Consumer Contracts Regulations if you want to cancel a contract for services made over the phone or online. Use this template letter.