Contracts

Disputes over unfair terms often concern money. If you don't read the small print, you could be in for a nasty surprise. But you do have protection from unfair terms. Our guides can help you challenge unfair contract terms.

Can I claim back a non-refundable deposit?

Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.

Hannah Downes

There's an unfair term in my contract, how can I complain and get my money back?

Use our advice to spot an unfair term, such as an excessive cancellation fee, and make a complaint. You have protection from unfair terms so you can challenge them.

Which?

Template Letters

Free download

Letter to cancel a contract for services made at a distance

You have rights under the Consumer Contracts Regulations if you want to cancel a contract for services made over the phone or online. Use this template letter.

Free download

Letter to cancel a contract made in person at your home

Signed a contract following a visit to your home? You can use this template letter if you wish to cancel a contract within the 14-day cooling off period.

Free download

Letter challenging a company's unfair contract terms

If you're in a dispute with a company or service provider over a term in their contract that you think is unfair, use this letter to challenge it.