
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
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Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
To ensure you're not penalised for cancelling a contract, cancel within the cooling-off period. Our step-by-step guide helps you avoid hefty penalty fines.
Use our advice to spot an unfair term, such as an excessive cancellation fee, and make a complaint. You have protection from unfair terms so you can challenge them.
We often enter into contracts in our daily lives. But what if you want to cancel early? Make sure you know your rights under the Consumer Credit Act and with cooling-off periods.
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If you're in a dispute with a company or service provider over a term in their contract that you think is unfair, use this letter to challenge it.
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Signed a contract following a visit to your home? You can use this template letter if you wish to cancel a contract within the 14-day cooling off period.
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You have rights under the Consumer Contracts Regulations if you want to cancel a contract for services made over the phone or online. Use this template letter.