[Address of company]
Ref: Faulty download
Date of purchase of download: [insert date].
ID number of download [if available]: [add number].
On the [date] I purchased [name of download] [ID number of download, if available] from your online store.
This download was faulty in that [provide details of the issues with the software].
I am therefore requesting under the Consumer Rights Act 2015 that you [repair the download] [provide a replacement download] or if that is not possible provide a refund of [insert details of how much you paid] and would request your confirmation that this will be provided in the next seven days.