Letter to claim refund for vouchers from bust company

If the company for which you have vouchers goes bust, you don't have formal rights to get a refund - but you can ask. Use this letter to ask for your money back.
Which?Editorial team
Download letter

docx (14 KB)

[Your address and contact number]

[Administrator's address]

[Date]

 

Dear Sir/Madam,

Reference: [Voucher number and retailer name]

Please find enclosed a [gift card/voucher] to the value of [£xx].

It was bought from a [name of store] on or before [insert date].

The [name of store] has now gone into administration, so I’m unable to use my [voucher/gift card].

I would be grateful if you would issue a refund to the value of the voucher to my address above.

Yours faithfully,

[Name]

Download letter

docx (14 KB)



50% off expert legal advice

We'll guide you step by step to achieve the best outcome for you. Offer ends 31 May 2025.

Get legal advice

£49.50 for the first year, renews as £99. Monthly options available. Provided by W? Ltd.