Download Letter

[Your address]

[Your supplier's address]

Dear Sir/Madam,

[Reference: account number and bill]

I write concerning the above account. The meter is currently showing a reading of [insert reading]

I do not accept that the meter is recording accurately. 

The bill in question [reference] for [£...] is significantly higher than it should be [add details of any special circumstances eg, if you were away from the property].

I inspected the meter with all my [electrical/gas] appliances turned off and noted that it continued to register [...] units of [electricity/gas] consumption. 

It is clear that either the meter is faulty or that there is some other problem. 

Either way, the bill is not a true reflection of [electricity/gas] used. I now wish to request you to carry out a test on the meter at my home.

I look forward to hearing from you with a suitable date for the test to be carried out.

Yours faithfully,

Download Letter

Find the right letter

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.