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Letter to request missing parcel replacement
If you order goods and they don't turn up, the retailer is responsible for re-sending them to you at no extra cost. Use our letter to request the retailer takes action.
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doc (38 KB)
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[Your address and contact number]
[Company/supplier's address]
[Date]
Dear Sir/Madam,
[Reference: order number]
On [date], I [bought/placed an order for] a [item].
I did not receive the item and on contacting you I was advised that the delivery driver had left the item [with a neighbour] [add details of the location where the item was left].
Under the Consumer Rights Act, the goods remain at your risk until they are received by me and I would request that you now make arrangements for the [item] to be delivered to me without delay and would request that you confirm that you will do this by return.
Yours faithfully,
[Your name]
Download letter
doc (38 KB)
There is a file available for download. (doc — 38 KB). This file is available for download at .