Where do I go if I have a bank complaint?
Find out your consumer rights and how to complain if you have a dispute with your bank.
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Find out your consumer rights and how to complain if you have a dispute with your bank.
The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.
The Financial Conduct Authority regulates financial companies and it is their responsibility to make sure that companies adhere to strict regulations.
This guide explains what FSCS protection you are entitled to and how much you can claim if your bank or building society goes out of business.
This guide can help you to identify if you’ve been mis-sold a financial product and offers steps on what to do next.
If you use banking apps to help you save money, you should know how open banking and screen scraping impact your rights if things go wrong.
This step-by-step guide walks you through the complaints process and how to escalate your complaint to the ombudsman.
If you’re experiencing online banking or mobile app problems today, we explain what you can to get things resolved and make a claim for losses.
Packaged accounts, also known as fee-charging bank accounts, don't come cheap. If you believe you've been mis-sold your packaged account, read what you should do in our Which? guide.
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Use this letter template to complain about bad advice from a financial adviser and seek redress when a financial product does not meet your needs.
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Use this letter template to ask the financial services compensation scheme (FSCS) to compensate you for financial mismanagement after a financial company has gone bust.
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Are you having a dispute with your bank that you're unable to resolve? Use this letter template to write to the Financial Ombudsman Service to ask them to intervene.