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Vera Wright says:
I complained to TransPennine Express about their decision to close Garforth station on the Middlesbrough to Manchester line. Like you, my first reply was just a generic response which didn’t relate...
Richard Porter says:
I submitted a claim to the once excellent Chiltern Railways. I was unable to download an e-Ticket on my phone. The clearly labelled “Chiltern Railways” app told me that the server was currently...
I am an occasional rail traveller and avoid peak times, which may be why I don’t have problems. What disappoints me is the high cost of rail travel. No doubt this is partly because of the cost of...