If a private seller on Ebay makes claims about a product they’re selling, then what you receive should match this description. If not, use this letter to ask for a refund.
If a retailer disputes your right to cancel an online order within the 14-day cooling-off period, use our template letter to challenge this.
If you wish to return a faulty item bought online, you shouldn't incur the cost of returning it. If the retailer is insisting you pay, use this letter to challenge them.
If your order hasn't been delivered in time, you should demand that the retailer take action. Use this handy template letter to help you complain.
If you buy a digital download and it's faulty you may be able to claim a refund. Use this letter to claim a refund for a faulty download.