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FAQs

Find answers to your Which? questions, from how to log in, to changing your details

In this article
How do I get the Scam alerts? How do I report a scam? How do I know if an email from Which? is genuine? How do I cancel my membership? How do I join Which?? What products & services do you offer? How do I contact Which? about data privacy questions? How do I make a complaint about Which??
How do I update my contact details? How do I reset my password? What is my membership number? How do I change my cookie settings? What do which.co.uk use cookies for? I've found a technical issue with the website How do I suggest a product for research? Archived Products explained

How do I get the Scam alerts?

Which? cuts through the noise to find the facts. From dodgy coronavirus scam emails to phoney automated HMRC calls, we’ve heard them all.

Sign up for our weekly scam alerts, delivered directly to your inbox here

How do I report a scam?

If you’ve seen a scam that you’d like to share with us, please use our Scamsharer tool. This is the best way to share your scam experience with us, and your story will help with our research and content and policy work into scams.

You should also report scams to the relevant authorities – check out this guide for advice on how to do this.

Please support our ‘Stamp out scams’ campaign by signing the petition here

How do I know if an email from Which? is genuine?

Depending on what type it is, emails from Which? will be sent by one of the following.

info@mail.which.co.uk
info@act.which.co.uk
info@mail.which.co.uk
no-reply@which.co.uk
noreply@which.co.uk
info@which.co.uk
which.campaigns@which.co.uk

It may also have been mailed by one of the following services (indicated in the “mailed-by” field), again depending on the type of email: 

bounce.mail.which.co.uk
marketingautomation.e-activist.com
autoresponse.e-activist.com
*.e-activist.com 

“Which?” will always feature prominently in the name of the sender, for example “Which?”, “Which? Money Compare”, or “Which? Campaigns”.

If you’ve received an email claiming to be from Which?, but strikes you as suspicious for any reason, please contact us.

How do I cancel my membership?

We’re sorry you want to cancel your membership. To do this simply log into My Account and follow the steps within the cancellation section. 

How do I join Which??

You can join Which? online, or by phone by accessing our products and services page here.

What products & services do you offer?

Which? offers a range of products, services and advice to help you with life's big decisions and important moments. You can find more information here.

How do I contact Which? about data privacy questions?

You can find information about data privacy at Which? and how to contact us on our privacy notice.

How do I make a complaint about Which??

You can find information on our complaints handling procedures here.

How do I update my contact details?

You will need to be logged in to update your contact details

You can change your name, delivery address, phone number and email address online without having to contact us.

To update any of the above details:

  1. Visit which.co.uk and Log in
  2. Click ‘my account’ then ‘view account’
  3. Click ‘My details’ 
  4. Select which contact details you would like to update
  5. Enter new details and click 'save'

Alternatively, if you’re already logged in, click here to go to ‘My details’ page.

How do I reset my password?

  1. Click ‘Log in’ in the top right corner
  2. Click ‘Forgotten password?’
  3. Enter the email address we currently hold for you and click ‘Reset my password’
  4. You will receive an email from ‘noreply@which.co.uk’, please click the password reset link within the email (if you do not receive the email please check your spam folder)
  5. Enter your new password and then retype your password. Please ensure that your password is a minimum of 8 characters and includes at least one number or symbol (!\"$%^&*()_+=-)
  6. Click ‘Reset my password’
  7. You will receive an email from ‘noreply@which.co.uk’ to confirm that your password has been successfully reset
  8. Visit which.co.uk and click ‘Log in’ in the top right corner
  9. Enter the email address we currently hold for you and enter the new password set in step 7 (you can select ‘Show password’ to see the password as you’re typing)
  10. Click 'Log in'
  11. You should now be logged into your Which? account. You will see ‘My account’ in the top right corner
  12. If you are still unable to log in, please call Member Services on 029 2267 0000    

You can reach us from:

  • 8.30am to 6pm on Mondays to Fridays 
  • 9am to 1pm on Saturdays
  • If you're outside the UK, please call +44 29 2267 0000

What is my membership number?

You can find your membership number in the 'Welcome' pack issued to you when you joined. Alternatively, if you get Which? magazines as part of your membership, you can find the number on the letter that comes with it. The number is usually a letter followed by 9 digits, eg H123456789.

You can also view your Which? membership number within the 'My details' section of your account.

  1. Visit which.co.uk and click 'Log in' in the top right-hand corner
  2. Click 'My account', then click 'View account'
  3. Click ‘My details’ 
  4. Your membership number will be displayed at the top of the page.

How do I change my cookie settings?

You can view more information on how to change your cookie settings here

What do which.co.uk use cookies for?

Like most websites, which.co.uk uses cookies. These cookies are safe and secure and don’t store your personal information. You can find out more on cookies here

I've found a technical issue with the website

If you'd like to report a technical issue with our website, or if you’ve found a broken link, please send us a message and select the relevant subject from the ‘Select an issue’ dropdown or, alternatively, please use the feedback tool that sits on the bottom left of the page.

If you’re using the feedback option, please remember that we don't need any personal information from you – just the feedback you’re providing.

It’s also good to remember that enquiries are not handled through the feedback form so you won't get a response. Any information you do provide will be stored safely inline with our Privacy Policy

How do I suggest a product for research?

If you would like to suggest a product to test, please send us a message and select ‘Suggest a product to test’ from the ‘Select an issue’ dropdown. 

We’ll make sure your feedback is given to the right people

We’re only able to do what we do because of our members, and feedback is an important part of that. By sharing your thoughts with us, you’re helping us to work towards achieving significant change for UK consumers.

If you’d like to help us more, you can join our research panel

As a Which? member you can join Which? Connect . It’s a group made up of members who regularly take part in our consumer research, including online surveys, focus teams and discussion groups. 

Archived Products explained

We have a dedicated team of researchers who carefully scour the market for what to test next. Their aim is to cover a very high percentage of the market in any one product area, taking popularity, brand reliability, innovation and price into account. We also consider feedback from our members, and make sure that the products we test are the ones they want to see.

The in-depth nature of testing means it's crucial that we invest our time and resources where they’ll be of most benefit. As such, we regularly review the product types that we test and this review process can cause us to decide to stop testing certain types of products. This has meant that in the past year we’ve stopped testing a number of product categories, including bathroom scales and drones. We do still keep the reviews of these products on our website, but we will eventually archive them once we feel the information we provide has become out of date.

If you would like to suggest a product to test, please send us a message and select ‘Suggest a product to test’ from the ‘Select an issue’ dropdown.