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FAQs

Find answers to your Which? questions, from how to log in, to changing your details

In this article
Introductory offer period How do I cancel my membership? How do I make a complaint about Which?? How do I update my contact details? How do I change my password? How do I reset my password? How do I join Which?? What services do you offer? Can anyone access which.co.uk? Why has the search returned results that I wasn’t expecting to get? I've found a technical issue with the website How do I suggest a product for research? What is my membership number? How do I change my cookie settings?
What do which.co.uk use cookies for? Why do Which? use affiliate links? Archived Products explained How do I view the terms and conditions of my membership? What is the role of an Ordinary Member? How do I become an Ordinary Member? How do I stop being an Ordinary Member? What is an Associate member? How do I become a Council trustee? What is the Annual General Meeting of the Consumers Association (AGM)? How do I contact Which? Switch Energy?  How do I get the Scam alerts? How do I report a scam? How do Which? find products to test?

Introductory offer period

With our ‘Full Access’ membership package, you'll get access to our online reviews and will also receive the Which? Magazine. The regular price for this package is £9.99 per month, but with our introductory offer, you'll pay just £5 for the first month, so you can decide if this option is the right one for your needs.

If you’re taking advantage of this offer, you’ll pay in full for the first month in advance (£5). Similarly, when your offer period ends and your membership continues as a monthly subscription, we will collect your payment of £9.99 each month in advance. Full details of the cost and your payment dates will be provided to you during the registration process.

How do I cancel my membership?

You can find information on how to cancel your subscription here.

How do I make a complaint about Which??

You can find information on our complaints handling procedures here.

How do I update my contact details?

You will need to be logged in to update your contact details

You can change your name, delivery address, phone number and email address online without having to contact us.

To update any of the above details:

  1. Visit which.co.uk and Log in
  2. Click ‘my account’ then ‘view account’
  3. Click ‘My details’ 
  4. Select which contact details you would like to update
  5. Enter new details and click 'save'

Alternatively, if you’re already logged in, click here to go to ‘My details’ page.

How do I change my password?

You can change your password within the ‘My details’ section of your account. To do so:

  1. Visit which.co.uk and click 'Log in' in the top right-hand corner
  2. Enter your email address and password and click ‘Log in’
  3. Click 'My account', then click 'View account'
  4. Click ‘My details’ 
  5. Scroll to the password section and click ‘Change password’
  6. Enter your new password and click 'Save'.

Alternatively, if you’re already logged in, go to the ‘My details’ page

Remember, your new password must:

  • be at least eight characters long (up to 32)
  • include at least one number or symbol (!\"$%^&*()_+=-)

How do I reset my password?

  1. Click ‘Log in’ in the top right corner
  2. Click ‘Forgotten password?’
  3. Enter the email address we currently hold for you and click ‘Reset my password’
  4. You will receive an email from ‘noreply@which.co.uk’, please click the password reset link within the email (if you do not receive the email please check your spam folder)
  5. Enter your new password and then retype your password. Please ensure that your password is a minimum of 8 characters and includes at least one number or symbol (!\"$%^&*()_+=-)
  6. Click ‘Reset my password’
  7. You will receive an email from ‘noreply@which.co.uk’ to confirm that your password has been successfully reset
  8. Visit which.co.uk and click ‘Log in’ in the top right corner
  9. Enter the email address we currently hold for you and enter the new password set in step 7 (you can select ‘Show password’ to see the password as you’re typing)
  10. Click 'Log in'
  11. You should now be logged into your Which? account. You will see ‘My account’ in the top right corner
  12. If you are still unable to log in, please visit ‘my account’ and talk with a Live Chat adviser    

If the live chat button isn't available, please call Member Services on 029 2267 0000

You can reach us from:

  • 8.30am to 6pm on Mondays to Fridays 
  • 9am to 1pm on Saturdays
  • If you're outside the UK, please call +44 29 2267 0000

How do I join Which??

You can join Which? online, or by phone by accessing our products and services page here.

What services do you offer?

Which? offers a range of products, services and advice to help you with life's big decisions and important moments. You can find more information here.

Can anyone access which.co.uk?

Anyone can browse the free areas of the site, which include:

  • Which? advice
  • Which? reviews (excluding in-depth reviews, test results, Best Buys and Don’t Buys)
  • Our consumer advice, including Consumer Rights
  • Our campaigns and policy content
  • Which? Conversation, our online consumer debate forum

Information only available to Which? members is clearly labelled with a padlock. To access this content, click on the red log in button in the top right hand corner of the page and enter your username and password. The content will then be displayed automatically.

If you're not a subscriber, you can sign up to which.co.uk for immediate access to all online content here

Why has the search returned results that I wasn’t expecting to get?

The search tool on which.co.uk will find the most relevant results to match your entry. If there aren't any matching results for your search term, it may mean that we don’t have any information on that area, so the closest matches will be displayed.

If your search returns too many results, try adding quotation marks – eg ‘child car seats’. This should refine your search to just that term.

I've found a technical issue with the website

If you'd like to report a technical issue with our website, or if you’ve found a broken link, please send us a message and select the relevant subject from the ‘Select an issue’ dropdown or, alternatively, please use the feedback tool that sits on the bottom left of the page.

If you’re using the feedback option, please remember that we don't need any personal information from you – just the feedback you’re providing.

It’s also good to remember that enquiries are not handled through the feedback form so you wont get a response. Any information you do provide will be stored safely inline with our Privacy Policy

How do I suggest a product for research?

If you would like to suggest a product to test, please send us a message and select ‘Suggest a product to test’ from the ‘Select an issue’ dropdown. 

We’ll make sure your feedback is given to the right people

We’re only able to do what we do because of our members, and feedback is an important part of that. By sharing your thoughts with us, you’re helping us to work towards achieving significant change for UK consumers.

If you’d like to help us more, you can join our research panel

As a Which? member you can join Which? Connect . It’s a group made up of members who regularly take part in our consumer research, including online surveys, focus teams and discussion groups.

What is my membership number?

You can find your membership number in the 'Welcome' pack issued to you when you joined. Alternatively, if you get Which? magazines as part of your membership, you can find the number on the letter that comes with it. The number is usually a letter followed by 9 digits, eg H123456789.

You can also view your Which? membership number within the 'My details' section of your account.

  1. Visit which.co.uk and click 'Log in' in the top right-hand corner
  2. Click 'My account', then click 'View account'
  3. Click ‘My details’ 
  4. Your membership number will be displayed at the top of the page.

How do I change my cookie settings?

You can view more information on how to change your cookie settings here

What do which.co.uk use cookies for?

Like most websites, which.co.uk uses cookies. These cookies are safe and secure and don’t store your personal information. You can find out more on cookies here 

Why do Which? use affiliate links?

We link to a number of external websites where you can buy products or services that we feature on our site. We do this to make it easier for you to complete your purchase, and it allows us to earn commission revenue that supports our not-for-profit mission.

We link to a variety of retailers, including large ones such as Amazon, Argos and John Lewis, as well as smaller ones, which may be specialists. Links are normally provided by an affiliate network but we also work directly with retailers in some cases. Please note that a retailer link alone does not constitute an endorsement of the retailer by Which?. We are not able to show every possible retailer and cheaper prices may be available. 

When you click on a link, we may earn commission from any subsequent purchases. In order to do this, we track your activity using cookies. For more information, and to manage your cookie settings, please see our cookie policy.

All our research, testing and recommendations are 100% independent and are in no way influenced by third parties or our membership of affiliate schemes.

Here is the full list of retailers and affiliate networks:

AllBeauty

Amazon Marketplace UK

Amazon.co.uk

AO.com

Apple Store UK

Appliance City

Appliance Electronics

Appliances Direct

Argos

Baby Security

Bax-shop.co.uk

Beauty Expert

Bike Inn

Boots Kitchen Appliances

Boots.com

Box.co.uk

BT Business Direct

BT Shop

Budget Camera Gear

Builder Depot

Buywise Domestics

CW Sellors

Canon

Cartridge Monkey

Cartridge People

Cleanstore

Clear Chemist

Coggles

Conrad UK

Cooks & Company

Coolshop

Cotswold Outdoor

Currys

Direct Office Supply Company

Discount Appliance Centre

Donaghy Bros

Drones Direct

Dunelm Mill

Ebuyer

Electrical Discount UK

Emma

Energy Bulbs

Evans Cycles

Express Chemist

Fashion World

Fitnessdigital

Freemans

Freenet Electrical

Garden Trends

Go Outdoors

Golf Gear Direct

Gtech

High Street TV

HP Store

HQ Hair

Hughes

I Want One Of Those

Ideal World

Jacamo

JC Campbell Electrics

John Lewis & Partners

Keen Gardener

Keller Sports

Kiddies Kingdom

Laptops Direct

Lawn Mowers UK

Leo Office Supplies

Life and Looks

Ligo Electronics

Littlewoods

Look Fantastic

Mankind

Maplin Electronics

Marks Electrical

Microsoft Store

Morphy Richards

Music Magpie

My Memory

mytoolstore.de

MyTrendyPhone

Next Domestic Appliances

Ninja Kitchen

Office Stationery

OnBuy.com

PMC Telecom

PRC Direct

Printerland

ProBikeKit

Retailer

RLR distribution

Ryman

Sainsbury's Online

Sally Express

Samuel Johnston

Scotts of Stow

Shark Clean

Simply Be

Simply Electricals

Slumber Slumber

Sonic Direct

Sounds Live

Studio

SwimInn

Tech Trial

Tesco Groceries

The Hut

The Office Supplies Supermarket

The Watch Agency UK

TomTom

Toner Giant

Tooled Up

Uber Kids

UK Camera Club

UK Tool Centre

Vertbaudet

Very

VidaXL UK

Visunext

Waitrose

Wayfair

Wex Photo Video

Wickes

Wiggle

You Garden

YourSpares

Zavvi

Zoro

Archived Products explained

We have a dedicated team of researchers who carefully scour the market for what to test next. Their aim is to cover a very high percentage of the market in any one product area, taking popularity, brand reliability, innovation and price into account. We also consider feedback from our members, and make sure that the products we test are the ones they want to see.

The in-depth nature of testing means it's crucial that we invest our time and resources where they’ll be of most benefit. As such, we regularly review the product types that we test and this review process can cause us to decide to stop testing certain types of products. This has meant that in the past year we’ve stopped testing a number of product categories, including bathroom scales and drones. We do still keep the reviews of these products on our website, but we will eventually archive them once we feel the information we provide has become out of date.

If you would like to suggest a product to test, please send us a message and select ‘Suggest a product to test’ from the ‘Select an issue’ dropdown.

How do I view the terms and conditions of my membership?

The terms and conditions of your membership apply in addition to the general terms. You can view the terms and conditions of your membership here.

What is the role of an Ordinary Member?

An Ordinary Member will have a role as a guardian of the continued existence of our charity (the Consumers' Association) over the long term.

As an Ordinary Member you will have additional rights:

  • You are entitled to attend the Annual General Meeting of the Consumers’ Association, normally held in November, to hear from and ask questions of our Council and senior management team about the way they are running the charity.
  • You can vote on the business put to the Annual General Meeting, whether or not you attend.  We send Ordinary Members details of how to do this.
  • You’ll receive a copy of the Annual Report and Accounts, and our Interim Review.
  • You can both nominate and vote for individuals to be appointed as Council members.
  • You can nominate yourself as a Council member and ask for nomination support from other Ordinary Members.

Ordinary Members are included on the register of members held by the Consumers’ Association, and will have agreed to pay an amount no more than 50 pence if the Consumers’ Association were ever wound up.

We will use the details on the register of members to stay in contact with Ordinary Members on governance matters, including those listed above. Ordinary Members can contact each other about the Consumers’ Association using the details stored on the register.  

Under company law, we are required to provide a copy of the register to people who request it, provided that their request complies with the requirements of the UK Companies Act 2006

How do I become an Ordinary Member?

To find out more about what it means to be an Ordinary Member and to download an application form, please visit our website here

How do I stop being an Ordinary Member?

An Ordinary Member (OM) ceases to be an OM if they:

  • resign by giving notice in writing to us 
  • if they cease to be a subscriber to Which?
  • if any sum payable is not paid within 30 days of its due date 

There are other ways to be actively involved in what Which? does without being an Ordinary Member: 

  • You can contribute to the Which? Conversation forum
  • By applying to join the Which? Connect research panel
  • By standing to become a member of our Council – who are responsible for managing the Consumers’ Association and overseeing the group’s strategy

What is an Associate member?

An associate member is a person who is a subscriber to any publication, product and/or services produced by the Consumers’ Association/Which?, but has not applied to become an Ordinary Member. Unlike Ordinary Members, associate members do not have a right to attend the Annual General Meeting (AGM) of the Consumers’ Association or to vote on the resolutions put to the AGM. (Link to AGM article)

The are two categories of associate members:

  • Voting associate member - a person who has paid their required subscription to any publication, product and/or services produced by the Consumers’ Association/Which? for a minimum period of one year as at qualifying date* is entitled to vote for the appointment and reappointment of trustees. A trustee appointment voting booklet is sent to associate members mid-late September each year.
  • Non-voting associate member - has no voting rights

How do I become a Council trustee?

Council trustees are responsible for the continued success of Which? and the achievement of our purpose; to make individuals as powerful as the organisations they deal with in daily life.

Trustees are charity trustees and company directors. The trustee role is voluntary, so they receive no remuneration or fees for their service. 

At our 2019 AGM, members voted to adopt the ‘Member Approval Model’ for trustee appointments, which has been implemented this year. All trustees will now be appointed by Council following a search-and-selection process led by the Nomination Committee, which is responsible for advising on trustee and board appointments. Two independent members have recently been appointed to the Nomination Committee and they will work with the rest of the committee to ensure transparency and to help us expand our approach, and create more inclusive and unbiased selection processes to find and appoint new trustees. 

The trustee application process will be open to all, including our members. Vacancies will be widely advertised, including through our magazines, so keep a lookout.

You can read more about the current Which? Council of Trustees below and find out more about the trustee appointment process here

What is the Annual General Meeting of the Consumers Association (AGM)?

The Annual General Meeting (AGM) of the Consumers’ Association (the Association) is the annual meeting of the Ordinary Members (OM) of the Association. The matters addressed at the AGM would generally include annual accounts, trustee appointments, appointment of auditors and fixing their fees. As well as hearing an update on the past year’s performance and future strategy of Which? from our Chair and chief executive, it’s an ideal opportunity for OMs to raise questions and meet other key members of staff. 

The AGM is normally held in late November/early December. This year’s meeting is on 5 December 2020 and will be our first-ever virtual AGM because of the restrictions brought about by COVID-19. Although OMs will be unable to attend in person, we see this as an opportunity to reach a wider audience, enabling those who wouldn’t normally attend to join in from the comfort of their homes.

OMs will receive their personalised invitation (Notice of AGM) and the Annual Report and Financial Statements towards the end of October. The Notice of AGM will outline the formal business being conducted, give clear instructions on voting, as well as how to join the virtual AGM using their unique security access code.

If you are not currently an Ordinary Member, but would be interested in becoming one so that you can participate in the AGM, you can read about what it means to be an OM and find the application form on our website here.

If you have any questions please email agm@which.co.uk.

How do I contact Which? Switch Energy? 

For all general and customer enquiries for Which? Switch Energy, please email us at energyswitch@which.co.uk.

You can call Which? Switch Energy on 0800 410 1149 or 01259 220235.

We are open: Monday - Friday 9am to 6pm.

If you are a member of the media, visit our press office for contact details of Which? Switch press contacts.

How do I get the Scam alerts?

Which? cuts through the noise to find the facts. From dodgy coronavirus scam emails to phoney automated HMRC calls, we’ve heard them all.

Sign up for our weekly scam alerts, delivered directly to your inbox here

How do I report a scam?

If you’ve seen a scam that you’d like to share with us, please email scamwatch@which.co.uk – this is the best way to contact our experts directly. 

Important: please only share screenshots of scams, do not forward the scam as our system will block these.

You should also report scams to the relevant authorities – check out this guide for advice on how to do this.

Please support our ‘Stamp out scams’ campaign by signing the petition here

How do Which? find products to test?

At Which? we test more than 3,600 products every year, from smartphones to mattresses, washing machines to pushchairs, coffee to cars, and everything in between. Click here to find out more on how Which? finds products to test.