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Barclaycard credit card review

Find out how Barclaycard has been rated in our latest customer satisfaction survey.

In this article
Barclaycard credit card highlights Barclaycard credit card: customer rating How we calculate Barclaycard's ratings  How we calculate Barclaycard's ratings

Barclaycard credit card highlights

  • Platinum Travel Card charges no fees for overseas spending
  • Competitive 0% deals on balance transfers and purchases
  • Easy to manage online

Barclaycard credit card: customer rating

Barclaycard is the biggest provider of credit cards in the UK. It offers a wide range of cards, including competitive 0% balance transfer deals and a fee-free card for spending abroad.

Customers have given their thumbs up to its mobile app as a means of managing the card. However, its overall score of 65% put it towards the bottom (joint 22nd place) of our table.

Credit Cards
Barclaycard review
Which? Customer Score
65%
=22nd out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand to a friend.
Compare Barclaycard against 29 other credit card providers

Visit Which? Money Compare to find out how Barclaycard compares.

How we calculate Barclaycard's ratings 

 

Barclaycard credit card satisfaction

 

Star rating
Customer service

2 out of 5

Application process

3 out of 5

Keeping you up to date with new deals

3 out of 5

Communication of changes to terms and conditions    

3 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

2 out of 5

Dealing with queries

3 out of 5

Dealing with complaints

2 out of 5

Rewards and cash back

3 out of 5

Ability to manage online

4 out of 5

Ability to manage by mobile app

3 out of 5

Ability to manage by telephone banking

2 out of 5

Charges for using your credit card abroad

3 out of 5

How we calculate Barclaycard's ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.