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Barclaycard credit card review

Find out how Barclaycard has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey.

In this article
Coronavirus (COVID-19) credit card update What do Barclaycard credit cards offer?  How does Barclaycard compare to other providers? Is Barclaycard a good credit card provider?
Which 0% balance transfer credit card is best? How we calculate Barclaycard’s customer score and ratings Barclaycard credit card FAQs

Coronavirus (COVID-19) credit card update

 

The Financial Conduct Authority (FCA) says credit card firms must offer payment help to support borrowers struggling financially because of the coronavirus outbreak.

Some credit card firms are also offering to increase limits and waive charges in a bid to help ease the financial hardship the pandemic has caused.

Keep up to date with the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.

What do Barclaycard credit cards offer? 

Barclaycard is the largest credit card provider in the UK and offers a wide range of cards to suit different borrowing and spending needs.

Currently, it has a 0% purchase and balance transfer deal, a credit-builder card and a fee-free card for spending abroad that pays cashback.

How does Barclaycard compare to other providers?

Barclaycard scored an impressive 72% placing it in the middle of the table (joint 15th place) in our latest credit card satisfaction survey.

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Barclaycard review
Which? Customer Score
=15th out of 30 credit card providers
72%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is Barclaycard a good credit card provider?

Our survey also reveals how Barclaycard customers rated the provider across 10 categories. 

Find out in the table below how Barclaycard scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.

Barclaycard credit card satisfaction ratings

 

Star ratings

Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.

Customer service

4 out of 5

Application process

4 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

4 out of 5

Dealing with queries

4 out of 5

Dealing with complaints

4 out of 5

Ability to manage online

5 out of 5

Ability to manage by mobile app

5 out of 5

Ability to manage by telephone banking

4 out of 5

Charges for using your credit card abroad

3 out of 5

Which 0% balance transfer credit card is best?

Below are the top five 0% balance transfer credit cards on the market right now.

How we calculate Barclaycard’s customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

 

Barclaycard credit card FAQs

 

Does Barclaycard offer an eligibility check?

 

Yes - Barclaycard offers an eligibility checker that shows you which of its cards you’re likely to be accepted for.

The tool does a ‘soft search’ of your credit file, which won’t impact your credit score.

 

Where are Barclaycard credit cards accepted?

 

Barclaycard issues its credit cards on the Visa network, so they are accepted in millions of places in the UK and abroad.

 

 

Is Barclaycard part of Barclays bank?

 

Yes. Barclaycard is the credit card division of Barclays plc.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.

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