We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Capital One credit card review

Find out how Capital One has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey.

In this article
Coronavirus (COVID-19) credit card update What do Capital One credit cards offer and how do they compare?  How does Capital One compare to other providers?
Is Capital One a good credit card provider? How we calculate Capital One’s customer score and ratings Capital One credit card FAQs

Coronavirus (COVID-19) credit card update

The Financial Conduct Authority (FCA) wants lenders to continue to offer payment holidays on credit cards, loans and other finance agreements in a bid to help ease the financial hardship caused by the coronavirus outbreak.

Keep on top of the latest news and advice related to the COVID-19 pandemic with Which?

What do Capital One credit cards offer and how do they compare? 

Capital One offers credit-builder cards designed to help improve your credit rating.

Below are the top credit-builder credit cards on the market. The links take you through to Which? Money Compare.

How does Capital One compare to other providers?

Capital One achieved a below-average customer score of 69% in our latest credit card satisfaction survey, placing it near the bottom of our table (joint 21st) of 30 providers.

Credit Cards
Capital One review
Which? Customer Score
=21st out of 30 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Become a member to see more scores
  • Unlock more money saving tips.
  • Get access to new money reviews
  • See the best mortgages available to you
£5 for first month then £9.99/month unless cancelled

Is Capital One a good credit card provider?

Our survey also reveals how Capital One customers rated the provider across 10 categories. 

Find out in the table below how Capital One scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.

Capital One credit card satisfaction ratings


Star ratings

Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.

Customer service

3 out of 5

Application process

4 out of 5

Clarity of statement

3 out of 5

Transparency of charges and penalties

3 out of 5

Dealing with queries

3 out of 5

Dealing with complaints

4 out of 5

Ability to manage online

4 out of 5

Ability to manage by mobile app

4 out of 5

Ability to manage by telephone banking

3 out of 5

Charges for using your credit card abroad

3 out of 5

How we calculate Capital One’s customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.


Capital One credit card FAQs


Does Capital One offer an eligibility check?


Yes. Capital One offers QuickCheck, which is a tool that does a ‘soft search’ of your credit file, and can give you a decision in 60 seconds. 

It won’t impact your credit score and means you know whether you'll be accepted before you apply.


Where are Capital One credit cards accepted?


Capital One credit cards operate on the Mastercard network, so are accepted at millions of places in the UK and abroad.


What is the minimum limit for a Capital One credit card?


Capital One offers a credit limit of between £200 to £1,500 on its credit-builder card. The credit limit you get will depend on your income and your credit history.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.