Capital One credit card highlights
- Easy to manage online
- Good card for building your credit rating
- Can manage card by smartphone apps
Capital One credit card: customer rating
Customers have put Capital One in joint 22nd place in our table, awarding it a score of 65%.
Its Classic card, with a rate of 34.9% APR, ranks decently among cards designed to help borrowers build their credit rating.
Visit Which? Money Compare to find out how Capital One compares.
Capital One's rating broken down
| Capital One credit card satisfaction |
Star rating |
|---|---|
| Customer service | |
| Application process | |
| Keeping you up to date with new deals | |
| Communication of changes to terms and conditions | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Rewards and cash back | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
How we calculate Capital One's ratings
Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
