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Santander Investment Hub Review

We analyse the charges levied by Santander and ask its customers to rate it for service, tools, value for money and more

In this article
What is Santander Investment Hub? Is Santander Investment Hub any good? Santander Investment Hub star ratings in more detail What do customers say about Santander Investment Hub? What are Santander Investment Hub's charges?
How much will I pay to use Santander Investment Hub? Who is Santander Investment Hub good for? Who is Santander Investment Hub expensive for? What accounts and services does Santander Investment Hub offer? Is your money safe with Santander Investment Hub?

What is Santander Investment Hub?

Spanish financial services company Santander first entered the UK market in 2004. It wasn't until 2016 that it launched the Investment Hub, allowing customers to invest in funds they've chosen or via a digital investment adviser. 

Is Santander Investment Hub any good?

Which? members can exclusively read the results of our unique customer satisfaction survey.

Members can log in to see our review of Santander. If you're not already a member, join Which? and get full access to these results and all our reviews.

 

How we rate investment platforms

 

Which?'s rating for customer satisfaction is based on feedback from real customers.

We ask investors to rate their current platform for the quality of its online tools and smartphone app, customer service and information on investment opportunities and performance. We also ask whether it meets their needs, represents value for money and whether they'd recommend it to someone else.

How do we pick Which? Recommended Providers?

A platform must allow investors to pick their own investments from an extensive list.

It must have received at least a 70% customer rating, and not received a rating below three stars on any of of the underlying criteria, such as customer service, investment information or the quality of its online tools.

It also must not be in the top four platforms for charges, based on our fee analysis.

What do customers say about Santander Investment Hub?

We’ve heard from investors who use Santander Investment Hub and this is what some of them had to say:

  • 'I have my main current account and credit card with it so investing with it  saves time and effort.'
  • 'Great experience and you feel confident you're safe when using the service.'
  • 'It’s been a great experience from start to finish. It's a bank I can trust. I have nearly all my financial products with it.' 

Check out our guide to the best and worst investment platforms to see how Santander compared with AJ Bell, Hargreaves Lansdown and other investment platforms.

What are Santander Investment Hub's charges?

  • 0.35% on the first £50,000
  • 0.20% on £50,000 to £500,000
  • 0.10% for amounts above £500,000

How much will I pay to use Santander Investment Hub?

We’ve estimated the cost of investing with Santander Investment Hub over the course of a year, in a stocks and shares Isa.

Costs will vary depending on how much you invest. All assume you make four purchases and four sales each year, spread out over different months.

Amount invested Annual cost
£5,000 Logged out detail
£10,000 Logged out detail
£25,000 Logged out detail
£50,000 Logged out detail
£100,000 Logged out detail
£250,000 Logged out detail
£500,000 Logged out detail
£1m Logged out detail

Source: Analysis by Which? Money correct as of April 2022

Read our comparison of investment platform charges to see how much it costs to invest with Santander for a range of portfolios.

Who is Santander Investment Hub good for?

Santander offers a straightforward service that's relatively affordable for investors with a pot smaller than £10,000. However, it's not among the highest-ranking platforms

It also only lets you invest in funds, so it won't suit those who want to trade shares or investment trusts.

Who is Santander Investment Hub expensive for?

Although Santander Investment Hub isn't one of the most expensive platforms, its charges are still relatively high for people with more than £10,000 to invest. 

To keep costs down, consider a cheaper provider like Vanguard or Freetrade.

What accounts and services does Santander Investment Hub offer?

The information below gives an at-a-glance view of the accounts and services Santander Investment Hub offers. 

  • Advisory Services - allow you to access professional investment advice.
  • General investment account - can hold different types of investments but doesn't give tax-free benefits like pensions and Isas. 
  • Junior Isa - a tax-free savings account for under-18s.
  • Stocks and shares Isa - a tax-free account that allows you to put your money in a range of investments.
  • Savings accounts - Santander offers a range of savings accounts and cash Isas.
  • Banking services - allow you to operate bank accounts, make transfers and make payments.

What can you invest in with Santander Investment Hub?

  • 950 investment funds from across the market
  • Four Santander funds using the Digital Investment Adviser 

What tools and resources does Santander Investment Hub offer?

  • Online advice from the Digital Investment Adviser 
  • Savings and investments calculator 
  • Market news and insight

Is your money safe with Santander Investment Hub?

If Santander went out of business, you would be compensated by the Financial Services Compensation Scheme (FSCS).

The FSCS will cover up to £85,000 of investments per person, per platform. You can claim free online; there’s no reason to use a claims management company.

You won’t be compensated for investments falling in value, or if a company you hold shares in goes bust, unless this poor performance resulted from bad advice given by a regulated Independent Financial Advisor that has since gone bust. 

 

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