Accord Mortgages customer ratings
Part of the YBS Group, Accord’s mortgages are only available if you apply through a mortgage broker.
The table below shows how Accord Mortgages performed in our latest mortgage satisfaction survey, based on feedback from real Accord mortgage customers.
|Customer rating for:||Star rating|
|Customer service|| |
|Application process|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 68 people told us they had their mortgage with Accord Mortgages.
What kinds of mortgages does Accord offer?
Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.
When we checked in September 2020, there were 129 mortgage deals available from Accord, with some offering cashback of up to £500.
Almost all were fixed-rate, meaning your interest rate is guaranteed to stay the same for a set number of years. Most of these deals had initial periods of two or five years, though a handful of three, seven, 10 and even 15-year deals were available too.
Does Accord offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a cheapest deals table was 16, but Accord failed to feature at all, meaning it rarely offers the cheapest rate on the market. (Data source: Moneyfacts.)
Interest rates on Accord Mortgages
In September 2020, the average rate on Accord's two-year fixed-rate deals was 2.31%. That's just below the overall market average of 2.33%.
How much could I borrow from Accord Mortgages?
Accord will lend to first-time buyers and home movers at up to 90% loan-to-value, and remortgagers at up to 95% loan-to-value.
Accord doesn't publish its borrowing caps, so you'll need to speak to your broker about how much you might be able to borrow in relation to your annual salary.
Can I make overpayments?
Accord lets borrowers overpay their mortgage in regular payments or lump sums. Overpayments of up to 10% of the mortgage balance each year are allowed.
How can I contact Accord Mortgages?
Accord only lends through brokers. Customers who are new to Accord should therefore contact a mortgage broker.
You can contact Accord on 0345 1200 891 if you’re an existing customer and want to:
- change your mortgage deal
- borrow more
- move home; or
- add or remove someone from your mortgage.
Alternatively, you can call 0345 1200 872 if you’re an existing customer and have a query about:
- offset mortgages
- your direct debit
- your payment or changes to your repayment; or
Its website for existing customers is accordmortgages.com/existing-customers.