Accord Mortgages customer ratings
Part of the YBS Group, Accord’s mortgages are only available if you apply through a mortgage adviser.
The table below shows how Accord Mortgages performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Application process|| |
|Value for money|| |
|Keeping you well informed|
|Clarity of statements|
|Transparency of charges|
|Query and complaint handling|
|Ability to overpay or underpay mortgage|
|Online access|| |
Star ratings based on a June 2018 Which? survey of 3,560 members of the general public, in which 75 people told us they had their mortgage with Accord Mortgages.
What kinds of mortgages does Accord offer?
When we checked in July 2018, there were more than 100 mortgage deals available from Accord, with some offering cashback of up to £1,000.
Most were fixed-rate deals, meaning your interest rate is guaranteed to stay the same for a set number of years. These fixed-rate deals were available for two, three, five or 10 years.
Accord was also offering a small number of two-year discount and tracker mortgages. The tracker mortgages had a collar, meaning the interest rate couldn’t fall below a certain percentage while tracking the Bank of England’s base rate.
Does Accord offer interest-only mortgages?
Yes. There isn't a minimum income level to qualify, but the most you could borrow is 75% of the property’s value.
Does Accord offer the best mortgage deals?
Which? analysis has found that Accord offers more cheap mortgages than the average lender.
In order to work this out, our experts analysed thousands of mortgages over a four-week period in June and July 2018. They compiled a total of 108 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 14, while Accord Mortgages featured 18 times. (Data source: Moneyfacts.)
Interest rates on Accord Mortgages
When we checked in July 2018, most mortgages from Accord were fixed-rate deals, meaning your interest rate is guaranteed to stay the same for a set number of years. These fixed-rate mortgages were available for two, three, five or 10 years.
The average interest rate on a two-year fixed-rate deal from Accord was 2.26% in July 2018, compared to the industry average of 2.81%.
How much could I borrow from Accord Mortgages?
Below we’ve outlined how much you could borrow from Accord Mortgages in relation to the percentage of the property’s value and the type of property you want to mortgage.
|Mortgage type||Loan amount||Maximum LTV|
|House purchase||Up to £500,000||95%|
|Remortgage||Up to £500,000||90%|
|House purchase or remortgage||£500,001 - £1,000,000||85%|
|House purchase, remortgage or new-build property||Over £1,000,000||75%|
|New-build property||Up to £1,000,000||85%|
|House purchase or remortgage in Northern Ireland||Up to £500,000||90%|
Can I make overpayments?
There may be a limit on how much you can overpay each year, during the period where early repayment charges (ERCs) apply. If you go over any overpayment limits, you’ll need to pay an ERC.
If you make overpayments, these will immediately reduce the amount of interest charged on your mortgage.
You might be able to take a payment holiday after making overpayments, as long as it doesn’t exceed the amount you’ve overpaid.
How can I contact Accord Mortgages?
Accord Mortgages only lends through brokers. Customers who are new to Accord Mortgages should therefore contact a mortgage adviser.
If you’re an existing customer and want to:
- change your mortgage deal
- borrow more
- move home
- add or remove someone from your mortgage
you can contact Accord Mortgages on 0345 1200 891.
Alternatively, if you’re an existing customer and have a query about
- offset mortgages
- your direct debit
- your payment or changes to your repayment
you can contact Accord Mortgages on 0345 1200 872.
Its website for existing customers is Accordmortgages.com/existing-customers.
Accord Mortgages eligibility
Income and employment
Accord doesn't have a minimum income level for residential mortgage applicants - but they don't accept people on temporary or zero-hour contracts.
For a buy-to-let mortgage, you must have at least £25,000 in income.
If you’re applying for a mortgage on a leasehold property, there must be at least 85 years left on the lease at the start of the mortgage. The initial ground rent also can't be more than £1,000 a year.
Mortgages for older borrowers
Accord doesn't generally lend to applicants who would still be paying off their mortgage when they're older than 75.
However, it claims to assess on a case-by-case basis, and a mortgage broker should be able to advise you on whether it's worth a try.
What Accord Mortgages customers say
Correct as of date of publication.