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Barclays mortgage review

Find out how Barclays fare in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
Barclays mortgages customer score Barclays mortgages: what you need to know What Barclays mortgage customers say about it

One of the UK's largest lenders, Barclays has gained a score of 66% from homeowners who have one of its mortgages (this also includes Woolwich customers, whose mortgages are provided by Barclays).


Barclays mortgages customer score

Joint 8th out of 25 mortgage lenders



Barclays mortgages: what you need to know

  • competitive tracker and fixed deals
  • rated good for value for money
  • many deals come with free valuation fees
Barclays/Woolwich mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

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Your home may be repossessed if you do not keep up your mortgage repayments.

What Barclays mortgage customers say about it

'Professional service.'

'Abysmal customer service, but interest rate is good.'

'Great interest rate.'

'They did not reward me as an existing customer.'

'Good provider and very helpful.'

'Too long to process application.'

'The interest rate I am being charged is very low and has enabled me to make overpayments. Any problems or queries that I have had have been dealt with to my satisfaction.'

Correct as of date of publication.

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'The service was shocking - the process was not explained clearly.'

'Some of the cheapest rates around, quick appointment times, easy to get through to on the phone.'

'Everything is not brilliant but more than just acceptable.'

'They have been hassle free.'

'There were hidden end costs.'


Which? Mortgage Advisers listen carefully to what you need, then search more than 10,500 mortgages to choose the No.1 for you, even if it's one you can only get direct from the lender.

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