One of the UK's largest lenders, Barclays has gained a score of 66% from homeowners who have one of its mortgages (this also includes Woolwich customers, whose mortgages are provided by Barclays).
Barclays mortgages customer score
Joint 8th out of 25 mortgage lenders
Barclays mortgages: what you need to know
- competitive tracker and fixed deals
- rated good for value for money
- many deals come with free valuation fees
|Barclays/Woolwich mortgage satisfaction scorecard|
|Value for money|
|Keeping you well informed|
|Clarity of statements|
|Transparency of charges|
|Query and complaint handling|
|Ability to over and underpay mortgage|
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.
What Barclays mortgage customers say about it
'Abysmal customer service, but interest rate is good.'
'Great interest rate.'
'They did not reward me as an existing customer.'
'Good provider and very helpful.'
'Too long to process application.'
'The interest rate I am being charged is very low and has enabled me to make overpayments. Any problems or queries that I have had have been dealt with to my satisfaction.'