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Coventry Building Society mortgage review

Find out how Coventry Building Society fares in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
Coventry Building Society mortgages customer score Coventry Building Society (CBS) mortgages: what you need to know What Coventry Building Society's customers say about it

With more than 1.5 million customers, Coventry Building Society is the UK's third-largest mortgage lender.

Coventry Building Society mortgages customer score

5th out of 25 mortgage lenders



Coventry Building Society claims that its staff don't work to sales goals or targets and are geared solely towards putting members first. The approach seems to be working, with Coventry appearing fifth in our mortgage comparison table

Coventry Building Society (CBS) mortgages: what you need to know

  • great for fixed deals
  • customers rate its query and complaint handling
  • some fee-free deals.
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Coventry Building Society mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Coventry Building Society's customers say about it

'They treat each customer as an individual. Decisions are negotiated - not "computer says no"'

'I'm locked into a deal with penalties for moving elsewhere to get a better deal.'

'They helped me out when others wouldn't.'

'They are not one of the big banks and have no offices you can walk in to if you have any questions.'

'Good service. Never had any problems with them. Really helpful.'

'They have been ok, but interest is a little high.'

'No issues at all and clear statements. When I ring they are helpful.'

'I had to constantly chase up their own solicitors for progress.' 

Correct as of date of publication.

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