HSBC mortgages customer ratings
HSBC is one of the UK's biggest mortgage lenders. Its parent group also owns First Direct and M&S Bank.
The table below shows how HSBC performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star Rating|
|Customer service in general|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of mortgage statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a July 2021 Which? survey of 3504 members of the general public in which 296 people told us that they had their mortgage with HSBC.
What kinds of mortgages does HSBC offer?
When we checked in September 2021, there were 84 mortgages available from HSBC. The vast majority were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.
HSBC's mortgages came with with a fixed period of two, three or five years.
Does HSBC offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July and August 2021. They compiled a total of 206 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 24, but HSBC featured 91 times, meaning it consistently offered great rates. (Data source: Moneyfacts.)
Interest rates on HSBC mortgages
In September 2021, the average rate on a two-year fixed-rate mortgage from HSBC was 1.91%, compared to the overall market average of 2.38%.
How much could I borrow from HSBC?
HSBC will lend to first-time buyers, home movers and remortgagers at 60%, 70%, 75%, 80%, 85%, 90% and 95% loan-to-value.
HSBC's lending caps range from 4.49 to five times annual income, depending on how much you earn and which deal you're applying for.
Can I make overpayments?
HSBC's deals allow you to make overpayments.
Most deals only allow regular overpayments up to a maximum of 20% of your usual mortgage payment, but a handful also allow lump sum overpayments.
How can I contact HSBC?
HSBC's mortgage deals are available directly from the lender and through mortgage brokers.
You can contact HSBC on 0800 169 6333.
Its website is hsbc.co.uk.