HSBC mortgages customer ratings
The table below shows how HSBC performed in our latest mortgage satisfaction survey, from application process to value for money.
| Customer rating for: | Star rating |
|---|---|
| Customer service | |
| Application process | |
| Value for money | |
| Keeping you well informed | |
| Clarity of statements | |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to overpay or underpay mortgage | |
| Online access | |
Star ratings based on a June 2018 Which? survey of 3,560 members of the general public, in which 358 people told us they had their mortgage with HSBC.
What kinds of mortgages does HSBC offer?
When we checked in July 2018, there were around 150 mortgages available from HSBC. Most of these were fixed-rate deals lasting two, three, five or 10 years.
There was also a smaller number of two-year tracker mortgages available.
Does HSBC offer interest-only mortgages?
Yes, although your income must be at least £100,000 a year.
Does HSBC offer the best mortgage deals?
Which? analysis has found that HSBC offers more cheap mortgages than the average lender.
In order to work this out, our experts analysed thousands of mortgages over a four-week period in June and July 2018. They compiled a total of 108 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 14, while HSBC featured 35 times. (Data source: Moneyfacts.)
Interest rates on HSBC mortgages
When we checked in July 2018, most mortgages from HSBC were fixed-rate deals. The average interest rate of a two-year fixed-rate deal from HSBC was 1.68%, compared to the industry average of 2.81%.
And when we asked HSBC mortgage customers in June about the interest rate they were paying, four in 10 told us they were currently paying between 1% and 1.99%.
How much could I borrow from HSBC?
Below we’ve outlined how much you could borrow on a repayment mortgage from HSBC, in relation to the percentage of the property’s value.
| Loan amount | Maximum loan-to-value |
|---|---|
| Up to and including £400,000 | 75% |
| More than £400,000 to £1 million | 75% |
| More than £1 million to £2 million | 65% |
| More than £2 million | 50% |
Can I make overpayments?
If you have a tracker mortgage, you can make unlimited overpayments without having to pay a charge.
If you have a fixed-rate or discount mortgage, you’ll have an allowance to make overpayments each year. This means you can make extra payments on your mortgage while still paying the fixed or discounted interest rate, without having to pay an ‘early repayment charge.’ The allowance is 10% of however much you still owe on your mortgage, on the anniversary date of the start of your fixed or discount rate period.
How can I contact HSBC?
You can contact HSBC on 0800 169 6333.
Its website is hsbc.co.uk.
Buy-to-let mortgages from HSBC
If you’re applying for a buy-to-let mortgage from HSBC, your salary must be at least £25,000 a year. The most you could borrow is 75% of the property’s value.
HSBC doesn’t lend to professional or portfolio landlords. You’re considered a professional landlord if you’re borrowing more than £2m with buy-to-let mortgages (and not just from HSBC) or if more than half of your total gross annual income is from rent.
You’re considered a portfolio landlord if you’ll own four or more buy-to-let mortgaged properties after your mortgage application.
