HSBC mortgages customer ratings
HSBC is one of the UK's biggest mortgage lenders. Its parent group also owns First Direct and M&S Bank.
The table below shows how HSBC performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Application process|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 265 people told us they had their mortgage with HSBC.
What kinds of mortgages does HSBC offer?
Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.
When we checked in September 2020, there were 30 mortgages available from HSBC. The vast majority were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.
HSBC's mortgages came with with a fixed period of either two or five years.
Does HSBC offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 16, but HSBC featured 73 times, meaning it consistently offers great rates. (Data source: Moneyfacts.)
Interest rates on HSBC mortgages
In September 2020, the average rate on a two-year fixed-rate mortgage from HSBC was 2.39%, compared to the overall market average of 2.33%.
How much could I borrow from HSBC?
HSBC will lend to first-time buyers, home movers and remortgagers at 65%, 75% and 85% loan-to-value.
If you earn less than £30,000, you can borrow up to 4.49 times your income. If you earn £30,000 or more, this rises to 4.75 times, and if you earn over £100,000, it rises to five times.
Can I make overpayments?
HSBC's deals allow you to overpay up to 10% of the mortgage balance each year.
How can I contact HSBC?
HSBC's mortgage deals are available directly from the lender and through mortgage brokers.
You can contact HSBC on 0800 169 6333.
Its website is hsbc.co.uk.