HSBC mortgage review

While its customer score of 65% isn't quite high enough to make HSBC a Which? Recommended Provider, it did steal the show in our pricing analysis – offering great fixed deals for borrowers with small and large deposits. It's no surprise that customers rated it highly for value for money.

HSBC mortgages: what you need to know

• decent customer score
• clear statements
• competitive mortgage deals.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

HSBC mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What HSBC's mortgage customers say about it

'Excellent service.'

'At the time of taking our my mortgage they had the best rate on the market with very low fees - but absolutely the worst customer service.'

'They don't bombard me with unwanted correspondence.'

'Would have liked to have been offered a better rate.'

'It's been very straightforward to arrange.'

'It has occasionally been difficult to get in touch with the correct person to deal with my issues.'

'Efficient, timely, great deals and awesome staff.'

'Application process was tortuous, but resulting mortgage is good value.'