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Metro Bank mortgage review

Our Metro Bank mortgage review combines customer feedback with expert deal analysis to reveal whether the lender is worth considering next time you apply for a mortgage.

In this article
Metro Bank mortgage customer ratings What kinds of mortgages does Metro Bank offer? Does Metro Bank offer the best mortgage deals? Interest rates on Metro Bank mortgages How much could I borrow from Metro Bank?
Can I make overpayments? How can I contact Metro Bank? Metro Bank mortgage eligibility What Metro Bank's mortgage customers say

Metro Bank mortgage customer ratings

Metro Bank review
Which? Customer Score
5th out of 25 mortgage lenders
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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£1 for first month then £12.75/month unless cancelled


The table below shows how Metro Bank performed in our latest mortgage satisfaction survey, from application process to value for money.

Customer rating for: Star rating
Customer service -
Application process -
Value for money

4 out of 5

Keeping you well informed -
Clarity of statements

4 out of 5

Transparency of charges

3 out of 5

Query and complaint handling- -
Ability to overpay or underpay mortgage

4 out of 5

Online access -


Star ratings based on a June 2019 Which? survey of 3,574 members of the general public, in which 36 people told us they had their mortgage with Metro Bank. Where no rating is given the sample size was too small.

What kinds of mortgages does Metro Bank offer?

When we checked in September 2019, there were around 60 mortgages available from Metro Bank. These were fixed-rate and tracker deals lasting two, three and five years.

Does Metro Bank offer interest-only mortgages?

Yes, Metro Bank offers interest-only mortgages.

The most you can borrow is 75% of a property’s value, and you’ll need to have a minimum income of £50,000 for your application to be considered.

Does Metro Bank offer the best mortgage deals?

Which? analysis found that Metro Bank offered fewer cheap mortgages than the average lender.

In order to work this out, our experts analysed thousands of mortgages over a four-week period in August 2019. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.

The average number of times a lender made it into a table was 15, while Metro Bank featured 12 times. (Data source: Moneyfacts.)


Interest rates on Metro Bank mortgages

When we checked in September 2019, the mortgages available from Metro Bank were fixed-rate and tracker mortgages.

The average interest rate of a two-year fixed deal from Metro Bank was 2.39% - compared to the industry average of 2.77%.

How much could I borrow from Metro Bank?

We’ve outlined below how much you could borrow from Metro Bank, in relation to the percentage of the property’s value.

Maximum loan amount Maximum loan-to-value
£500,000 90%
£1m 85%
£1.5m 80%
£2m 75%
£2.5m 70%
£3m 65%
£10m 60%
£10m+ 50%

For new-build properties, the most you could borrow is 85% of the value with a Metro Bank mortgage.

As well as how much the property is worth, the amount you can borrow will also depend on your income.

You could borrow up to 4.49 times your income with Metro Bank. Or if you’re a solicitor, barrister, doctor, accountant, actuary, vet or dentist the bank could lend 5.5 times your income.

Can I make overpayments?

If you have a Metro Bank mortgage on a residential property, you can overpay by 20% a year. Buy-to-let mortgage customers can overpay by up to 10%.

Overpayments must be at least £500. If you go over your overpayment allowance for the year, you’ll have to pay an early repayment charge.

How can I contact Metro Bank?

New mortgage customers can call 0203 427 1435.

Existing mortgage customers can call 0345 319 1200.

Its website is

Metro Bank mortgage eligibility

Joint borrower sole proprietor mortgages

Metro Bank doesn’t offer guarantor mortgages, but it can consider applications for a 'joint borrower sole proprietor' (JBSP) mortgage.

JBSPS mortgages allow you to take out a joint mortgage with another person - for example, a parent - while only having yourself named on the property deeds. 

This means you can potentially borrow more money but your parent avoids having to pay the second home stamp duty surcharge.

  • Find out more: our mortgage calculator can show how much you could borrow if you're applying for a mortgage with someone else.

Older borrowers

Although the oldest you can be when you finish repaying a Metro Bank mortgage is usually 80 years old, the lender will also consider borrowers who will be over 80.


Renting out your property on Airbnb is usually not allowed if you have a residential mortgage. But Metro Bank mortgage customers can let their property out with Airbnb for up to 90 days each year.

What Metro Bank's mortgage customers say