Metro Bank mortgage customer ratings
Metro Bank was founded in 2010, and offers mortgages in England and Wales.
The table below shows how Metro Bank performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 38 people told us they had their mortgage with Metro Bank.
What kinds of mortgages does Metro Bank offer?
Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.
When we checked in September 2020, there were 39 mortgages available from Metro Bank. All were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.
Metro Bank's mortgages came with a initial period of either two, three or five years.
Does Metro Bank offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 16. Metro Bank featured 10 times, so while its performance wasn't outstanding, it did offer some attractive rates. (Data source: Moneyfacts.)
Interest rates on Metro Bank mortgages
In September 2020, the average rate on a two-year fixed-rate mortgage from Metro Bank was 2.59%, compared to the overall market average of 2.33%.
How much could I borrow from Metro Bank?
Metro Bank will lend to first-time buyers and home movers at 70%, 75% and 80% loan-to-value. People remortgaging can borrow at up to 90% loan-to-value.
Metro Bank will generally lend up to 4.49 times the applicant's annual salary.
Can I make overpayments?
Metro Bank's deals allow you to overpay up to 20% of the mortgage balance each year.
How can I contact Metro Bank?
Mortgages from Metro Bank are available directly and through mortgage brokers.
New mortgage customers can call 0203 427 1435.
Existing mortgage customers can call 0345 319 1200.
Its website is metrobankonline.co.uk.