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NatWest mortgage review

Find out how NatWest fares in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
NatWest mortgages customer score NatWest mortgages: what you need to know What NatWest's mortgage customers says about it

NatWest achieves a customer score of 64%, placing it 11th (about half way down) in our mortgage-lender comparison table.


NatWest mortgages customer score

Joint 11th out of 25 mortgage lenders



NatWest's scores decently overall in our Customer Score assessment. However, none of the lender's mortgage deals appeared in our top-10 tables for cost when we analysed the market in August.

NatWest mortgages: what you need to know

  • lots of fee-free deals
  • rated well for service
  • some frustration with lack of flexibility
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NatWest mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What NatWest's mortgage customers says about it

'Great service and very competitive interest rates.'

'Have had no end of problems with them.'

'They don't bombard me with marketing.'

'Too restrictive on overpayments.'

'They were very efficient and fast to agree the mortgage as son as we found the house.'

'The mortgage seems a similar rate to other lenders so I can't complain, but I would prefer if it was cheaper - especially with the low interest rates we have at the moment.'

'They have been very good and fair throughout my time with them.'

'Good service and quick acceptance but currently paying a high amount.'

'They made the whole process very simple and if there are any problems they always do their best to solve it.'

'They have an inability to be flexible.'

Correct as of date of publication.

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